1
Something you ask to get information or start a conversation.
2
Paying close attention to what someone is saying.
3
Difficulties or obstacles that require problem-solving skills.
4
When someone gets what you mean or feel.
5
The act of participating or being involved in a conversation.
6
When someone gives back because you did something good for them.
7
An individual who identifies issues and finds effective solutions.
8
The act of looking directly into another person's eyes during interaction.
9
A small physical gesture that shows you are listening without speaking.
10
A type of question that encourages detailed responses instead of just "yes" or "no."
11
Something to avoid doing while someone is talking.
12
What you should do right after asking a question to allow space for a response.
13
Someone who sells products or services .
14
What great salespeople do when they ask the right questions and truly listen.
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