Mots Croisés Customer Service CrosswordVersion en ligne Test your knowledge on the essentials of patient support and engagement. par Heidi Ramsey 1 Information provided by patients regarding their experience with a product or service. 2 Assistance offered to patients to resolve issues or enhance their experience. 3 The contentment of patients with the service or product they received. 4 The exchange of information between patients and representatives. 5 The process of solving a problem or addressing a complaint from a patient. 6 The action taken to address a patient's inquiry or concern. 7 The interaction and involvement of patients with a brand or service. 8 The process of educating staff to improve their skills in assisting patients. 1 8 6 5 2 4