Memory PICKING ISSUESVersion en ligne Match one of the education tips or talking points with the subtitle that better fits. Once you match all of them, give the class a brief explanation of the one you understood the best. par juan ramirez Special requests. Items may be entered in the app in 4 different ways: A. By weight - Shoppers must use a scale. B. Par or average weight - Shoppers enter in the count and the weight. C. By container - Shoppers just enter in the count. D. By quantity - Shoppers just enter in the count. Replacing an Item Special requests appear in their own section at the top of the items list. They can be added manually. Cannot Shop Order When a customer selects a specific replacement you should attempt to get their specific replacement if the original item is not available. If neither the original item or the specific replacement is available you should refund the item. Adding an Item Items already marked as found... Ask the shopper to confirm the price of the items so you can add it to the order. BOGO / Sales issues When a Customer selects Specific Replacement, you should attempt to get the specific replacement if the original item is not available. If neither the original item or specific replacement is available, you should refund the item." Reset picking on the order Catalog Error / Pricing Issues Refunding an item. Shopper is unable to shop the order due to an issue with the items in the order... Leave a voice message letting the Customer know that there was a pricing error with their item, we were unable to get a hold of them, and we are refunding the item so they will not be charged Weight vs. Quantity If the item is eligible for a sale it will apply when the order is complete
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