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PI weekly activity 03.24

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    Michelle Sarazua
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    Natalin Jeronimo
    09:19
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PI weekly activity 03.24

Let's make a refresher

Supervisores PI
1

consignee's review miscellaneous notification shipper's unintended

In the folder we leave only information for any notificatio n

2

work history shipper call movement tracking consignee action from agent phone number

In expert search we check the last or scan available for the package

3

shipper's Center response unintended consignee's Access Point

In miscellaneous folder we document consignee's contac t

4

expert check PM Log searches waive still reschedule

In process we simulate both calls and we perfom .

5

Driver CAR release reschedule missed signature POD consignee UTC SAR

When we are not able to reach in a investigation , we should close it as .

6

documents package POD lost signatures

We attach whenever the gets delivered after investigation is create d

7

addressed signature driver release denial of name misdelivery addres discrepancy

In a we have the signature button available , package is delivered as and there is a of who received the package . . . .

8

same address discrepancy different missed signature misdelivered

In an zip codes are not the same and belong to centers .

9

not misdelivery missed name signature denial of signature investigation available signature

In a investigation package is delivered as addressed with a name on it but button is .

10

unintended cnee's same DFU next before Loss consignee's shipper's

We simulate call when in a investigation the consignee creates the investigation the day you work on it .

11

original address discrepancy misdelivery missed signature previous names always incorrect not

In a the delivery address is the same as the one and street number and / or name are , the apt , suite , unit # is missing or added to the address provided by the shipper .

12

reschedule claim eligibility Loss email date package POD DFU's


We send investigation to still check because of the dat e

13

notification to still check DFU always loss not available never DFU

In a investigation we send to shipper when email is available

14

package DFU investigation lost 6167 less 6163 more 6165 DFU 6151

We send form to shipper and to consignee when we have a investigation with $100 . 00 or .

15

closed status continued tracking work history work

Looking at section we check how the investigation will be .