1
A case worker at one of the approved entities must fax a letter certifying that the customer is or has been a victim of family violence.
2
Example of proof is court order of ID theft or written report by a law enforcement agency. Customer must fax proof to Reliant customer care.
3
Customer will provide proof of low income satus i.e. Medicaid, Medicare, food stamps, SSI and TANF. This will not waive the deposit, it creates installments.
4
A person that is credit worthy to be the guarantor for the new Reliant customer. Call center will provide eligibility of Co-Signer.
5
Reliant Energy cannot define the qualifications of medically indigent. This is required by a medical or government 3rd party. Advise the customer that their enrollment will be delayed until proof has been received and approved.
6
A letter showing proof of satisfactory payment history with a previous retail electric provider.
7
Any one that is 65+ that has no delinquesnt accounts with Reliant. Must provide proof of age.
8
A onetime, non refundable fee, that takes the place of a deposit. The fee will be a % of the deposit shown and paid directly through the 3rd party company.
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