1
What is the name of the alert? Our customer has been disconnected ALREADY
2
It is sent at the contract level so each premise in the dunning process will receive an individual letter.
3
Describing the process of business owners communicating with customers in an effort to collect money owed for goods or services provided
4
To _________ the customer can pay 100% or 75% and the time-frame will be from 2 hours to 48 hours
5
What is the credit risk? Disconnected for non-pay =10 business days
6
What is the credit risk? Disconnected for non-pay =18 business days
7
After 21 calendar days, we can not set up any payment arrangement for the remaining 50%. Customer needs to pay the full amount
8
Past due or delinquent balances
9
What is the credit risk? Disconnected for non-pay = 31 business days
10
Where do you check first to verify if there is a risk of disconnection?
11
Lights Out In Error
