Compléter good listener characteristicsVersion en ligne CSF - characteristics of a good listener par janice leung 1 barrier assumptions objective Attentiveness ensure action Empathy attention essential cues nonverbal Patience nodding carefully displayed ability especially describe avoid concerns characteristics of a good listener : ? : by putting yourself in the customer's place and trying to understand his needs , wants and . ? Understanding : the to listen and to that you get the right message is in serving the customer . ? : important when a language is in place . ? : focus your which can be through such as and smiling . ? Be : listen openly and making . Allow customer to and think about them before taking .
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