1
Speaking in a false or misleading manner, circumventing to avoid the truth is...
2
This purpose of business communication includes request and reply memos, procedures and policies memos, letters to customers and suppliers, government publications.
3
When we take things and people for granted without sufficient inquiry and assume that something is right or correct without any basis in fact, we are falling into
4
Getting ready for what is about to occur, whether it ’ s writing a memo, a letter, an e-mail, or a report.
5
This quality of successful communicators works in two ways. It means that, because they have prepared themselves for any situation, they enjoy the ability to make choices.
6
Laying claim to some quality, dignity, merit, or importance beyond anything supported by facts is...
7
Being “ on the mark ” or right on target with ideas and expression as opposed to “ far afield ” or “ out in left field. ”
8
____________ means being unfavorably disposed to someone or something without any reason, thought, or knowledge.
9
When we present __________ communications, we should make sure to present the problem clearly and check if there are alternative ways to solve the problem.
10
Having the ability to convey a sense of poise and selfassurance.
11
How will the recipient receive the proposal under discussion? Will it be viewed as arrogant and self-serving? Will it appear civic-minded, environmentally sound? Are the questions we should ask ourselves to measure the degree of...
12
When we present ____________, we must do so after making sure if they are realistic and attainable and if there are other benefits to them or if the benefits are purely financial.
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