Relier Pairs CommunicationVersion en ligne Communication matching game par Ebony Fultz 1 Involves people settling their differences 2 Most important part of communication 3 Used to give information with no expectation of feedback 4 Balances concern with task and employee 5 Repeating information in a different way than what the patient said 6 May or may not all occur at the same time 7 Interacts with patients in an overpowering and forceful manner 8 Quality of patient care that is observable and measurable 9 Messages transmitted without the use of words 10 Assigns tasks without seeking input from employee Patient Outcomes Non-verbal communication Verbal, nonverbal, affective Conflict Resolution One -way communication Aggressive Communication Autocratic style Restating Democratic Style Active listening
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