Relier Pairs CommunicationVersion en ligne Communication matching game par Ebony Fultz 1 Messages transmitted without the use of words 2 Involves people settling their differences 3 Used to give information with no expectation of feedback 4 Quality of patient care that is observable and measurable 5 Balances concern with task and employee 6 Repeating information in a different way than what the patient said 7 Most important part of communication 8 May or may not all occur at the same time 9 Interacts with patients in an overpowering and forceful manner 10 Assigns tasks without seeking input from employee Democratic Style Non-verbal communication Verbal, nonverbal, affective Restating One -way communication Patient Outcomes Active listening Autocratic style Aggressive Communication Conflict Resolution
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