Relier Pairs CommunicationVersion en ligne Communication matching game par Ebony Fultz 1 Interacts with patients in an overpowering and forceful manner 2 Assigns tasks without seeking input from employee 3 Repeating information in a different way than what the patient said 4 Used to give information with no expectation of feedback 5 Balances concern with task and employee 6 Messages transmitted without the use of words 7 Quality of patient care that is observable and measurable 8 Most important part of communication 9 Involves people settling their differences 10 May or may not all occur at the same time Active listening Restating Non-verbal communication One -way communication Conflict Resolution Democratic Style Aggressive Communication Autocratic style Patient Outcomes Verbal, nonverbal, affective
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