Assessment 1 System IntroductionVersion en ligne Knowledge check par Monique Barr 1 Which system is used to clock in and out? a Verint b E-Clock c Kobie 2 What is Teams used for? Check all that apply. Choose one or more answers a talking to friends b posting funny pics c communicate with leadership privately d Call handling questions 3 What is the name of this site? a Link page b Devshare c Front page d Verint 4 Which system is used to place orders? a Verint b OMS c Amazon Connect 5 Which website is used to access systems and links? a Devsharepoint/charmin b Amazon connect c Verint 6 Which option is used to locate a customer's profile using a reference or incident number? a Incident search b Contact Quick Search w Phone c Order Number Search d Chat ID Quick Search 7 Which system is used to document/notate all interactions? a OMS b Service cloud/Oracle (BUI) c Verint d Eclock 8 When should you use E-clock ? Select all that apply. Choose one or more answers a clock in or out for your scheduled shift b When going on your scheduled break. c clock in and out for your scheduled lunch break. 9 Verint is the system used to check ? check all that apply, Choose one or more answers a break and lunch schedule b check surveys c review all approved Quality Scorecards d clock in and out for your scheduled shift. 10 what is Five9 used for. Check all that apply? Choose one or more answers a This system is used to receive and make calls. b this system is used to request time off. c this system is used to disposition for your shift. d This is our Main phone system. 11 When calling out or running late what procedure should you follow? Choose one or more answers a Reach out to your supervisor? b Utilize the callout link and reach out through the sup line? c Advise another agent? d Utilize the callout link provided.
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