Quiz Overcoming BarriersVersion en ligne Information taken from the Overcoming barriers article in the agent forum par Milly Combs 1 What are some of the signs that you may need to use a sales strategy? (Check all that apply) Choose one or more answers a Who are you? b Is this a scam? c I don't remember signing up! d I was completing a survey. e I did not authorize this f I need to locate my bank balance 2 What are the critical 1st steps when you've answered the call? (check all that apply) Choose one or more answers a Don't panic b Respond immediately c Get personal really fast d Be sincere and Be likeable e Listen and Learn f If you know basically what they want, stop them and get information to locate the acount. 3 A delayed response to questions in your call opening can indicate. (check all that apply) Choose one or more answers a You're lack of confidence b You're sense of panic c Insincerity and not listening d Perceived as rude behavior 4 Choose the best Acknowledge Statements. (check all that apply) Choose one or more answers a I realize this is a difficult situation let's try and find a solution b Now that I'm aware of the situation, I will absolutely try my best to fix this for you! c I'm sorry to hear that you want to cancel! d I'm sorry you're having this problem, let's see if there's anything we can do to help your situation e Are you sure you wanna cancel f I understand you'd like to cancel today 5 Choose the best Assurance Statements. (check all that apply) Choose one or more answers a I will absolutely try my best to assist you today! b Now that I understand what the problem is I will absolutely help you get this situation taken care of! c Well I can help you with that d You've called the right place e Let's get to the bottom of this f I'd be happy to help you with this Feedback 1 May have multiple answers
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