Relier Pairs TTG Troubleshooting Version en ligne Troubleshooting Game par Meliah Green 1 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 2 Available on the Account Tile on the Summary screen 3 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 4 SyncUp Drive 5 Where do you normally experience these issues? Home, work, school? 6 the Network Tile is... 7 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 8 Location 9 Duration 10 What system do we use to fix troubleshooting issues? 11 Situation 12 Available on the Network tab. 13 Available on the Device tile. 14 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 15 What were you doing with the device when this started happening? Grand Central Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Where the issue happens can help you understand if the issue is related to coverage Device/Network/Account Green Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Device IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Situation Location Network/Account Settings. Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities.
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