Relier Pairs TTG Troubleshooting Version en ligne Troubleshooting Game par Meliah Green 1 Available on the Account Tile on the Summary screen 2 SyncUp Drive 3 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 4 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 5 the Network Tile is... 6 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 7 What were you doing with the device when this started happening? 8 What system do we use to fix troubleshooting issues? 9 Duration 10 Available on the Device tile. 11 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 12 Where do you normally experience these issues? Home, work, school? 13 Location 14 Situation 15 Available on the Network tab. Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Where the issue happens can help you understand if the issue is related to coverage Device Situation Settings. Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Device/Network/Account Location Grand Central Green Network/Account IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced)
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