Relier Pairs TTG Troubleshooting Version en ligne Troubleshooting Game par Meliah Green 1 Available on the Network tab. 2 What system do we use to fix troubleshooting issues? 3 the Network Tile is... 4 Situation 5 SyncUp Drive 6 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 7 Where do you normally experience these issues? Home, work, school? 8 Location 9 Duration 10 What were you doing with the device when this started happening? 11 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 12 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 13 Available on the Account Tile on the Summary screen 14 Available on the Device tile. 15 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off Situation Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Where the issue happens can help you understand if the issue is related to coverage Location Device/Network/Account IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Network/Account Grand Central Green Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Settings. Device Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities.
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