Compléter 151-testVersion en ligne 151-test par Farhad Key 1 cornerstone at marketing instant equates matter aspect wasted Promoting good customer service must start the top . If management doesn't realise how important this of their business is , they will be at an disadvantage in their industry . Good customer response to loyal customers , which are the of any successful business . No how much money you invest in your , if you don't have the fundamental elements of your business right , its money .