Compléter Holiday Inn Club VacationsVersion en ligne Study Guide for quizzes and final exam par Blac Roze 1 prepared relationship facts stories numbers examples personal patient persistent over details time fears therapist advisor relationships agent figures point casual enthusiasm official travel personal emotional Sales is a game of . Get to the ; do not waste . Be and well organized . Do not emphasize . Greet them with . Avoid unnecessary . Use and . Provide and . Be and . Do not be . Use a style . Establish a . Encourage discussion of and concerns . To build trust , act like an or . TO establish a need , act like a . TO help a guest , act like a .