Compléter listening skillVersion en ligne fill in the blank par antonio ruiz carbajal 1 ability good communication information mistakes irritated aim innovative sender frustrated messages creative skills listening Listening is the to accurately receive and interpret in the communication process . Listening is key to all effective . Without the ability to listen effectively , messages are easily misunderstood . As a result , communication breaks down and the of the message can easily become or . If there is one communication skill you should to master , then listening is it . Listening is so important that many top employers provide skills training for their employees . This is not surprising when you consider that listening can lead to better customer satisfaction , greater productivity with fewer , and increased sharing of that in turn can lead to more and work .
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