Relier Pairs Making and Handling ComplaintsVersion en ligne Matching par Logos Sprachinstitut 1 You used the wrong material. 2 Your antivirus program is causing problems. 3 Your purchasing department lost our order. 4 We´re not happy with the installation work. 5 The activation key doesn´t work. 6 No, I can´t do that. 7 You´re charging us too much. 8 We can´t ship the parts until next week. I´m afraid that´s not possible. It seems like you used the wrong material. It looks like your antivirus program might be the source of the problems. I´m afraid next week is the earliest we can ship the parts. The installation work could be better. It looks like you might be charging us too much. The activation key doesn´t seem to work. It sounds as if your purchasing department might have lost our order.