Chapter 14 - Quiz

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Money and Love

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Chapter 14 - QuizVersion en ligne Money and Love par Coshell Tan 1 How does the author change the popular idea “Do what you love, and the money will follow”? a Do what the customer loves, and the money will follow b Do what managers love, and the money will follow c Do what employees love, and the money will follow d Do what your competitors love, and the money will follow 2 What does the author mean by being a “sampling of one”? a Using only your own preferences to represent all customers b Measuring one employee's performance c Surveying one customer before making a decision d Comparing one company with every competitor 3 Which step comes first in the author's eight key questions for building a successful business? a Choose the industry to enter b Customize the customer experience c Measure customer satisfaction d Inspire employees 4 Why does the author say employees are important to excellent customer service? a Employees can make well-designed systems work in practice b Employees remove the need to understand customers c Employees make measurement unnecessary d Employees decide how much customers should pay 5 According to Chapter 14, what is the difference between being the best and achieving excellence? a Excellence means continually improving beyond competitors b Excellence means focusing only on profit c Being the best means never changing your systems d Being the best means having the highest price

Chapter 14 - QuizVersion en ligne

Money and Love

par Coshell Tan

How does the author change the popular idea “Do what you love, and the money will follow”?

Do what the customer loves, and the money will follow

Do what managers love, and the money will follow

Do what employees love, and the money will follow

Do what your competitors love, and the money will follow

What does the author mean by being a “sampling of one”?

Using only your own preferences to represent all customers

Measuring one employee's performance

Surveying one customer before making a decision

Comparing one company with every competitor

Which step comes first in the author's eight key questions for building a successful business?

Choose the industry to enter

Customize the customer experience

Measure customer satisfaction

Inspire employees

Why does the author say employees are important to excellent customer service?

Employees can make well-designed systems work in practice

Employees remove the need to understand customers

Employees make measurement unnecessary

Employees decide how much customers should pay

According to Chapter 14, what is the difference between being the best and achieving excellence?

Excellence means continually improving beyond competitors

Excellence means focusing only on profit

Being the best means never changing your systems

Being the best means having the highest price

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Chapter 14 - Quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Chapter 14 - QuizVersion en ligne

par Coshell Tan

How does the author change the popular idea “Do what you love, and the money will follow”?

What does the author mean by being a “sampling of one”?

Which step comes first in the author's eight key questions for building a successful business?

Why does the author say employees are important to excellent customer service?

According to Chapter 14, what is the difference between being the best and achieving excellence?