Professional Customer Interaction Quiz

Froggy Jumps

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Key concepts in client communication

Créé par

Devena Atkinson

Jamaica

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Professional Customer Interaction Quiz


Froggy Jumps Professional Customer Interaction QuizVersion en ligne Key concepts in client communication par Devena Atkinson 1 What must every interaction begin with according to Professional Courtesy? a a polite greeting and direct attention b a formal letter c a handshake 2 Which Verbal Cues are used to create a Service Environment? a soft tone only b informal slang and quick replies c clear tone, appropriate volume, plain language, and professional phrasing 3 What does Active Listening require? a Give full, uninterrupted attention to the client, acknowledge their statements, and confirm understanding before responding b Interrupt the client to ask questions c Take notes without acknowledging statements 4 What is an Open-Ended Question example mentioned? a Will you authorize the change? b How may I assist you with your account today? c Is your account number 4582? 5 What should be done with requests outside your job scope? a ignored until you gain permission b handled by you anyway c referred promptly to the appropriate department or supervisor according to organizational guidelines 6 If a delay occurs, what should you do? a keep the client updated on the progress b provide no information until ready c end the call and call back later 7 What details should you record when taking a message? a Only the caller’s name b Only the message content c Date and time of the call/visit, Full name and organization of the caller, Contact phone number/email, Concise message details, Action required and your initials 8 What is essential in Professional Email Etiquette? a Ignore proofreading before sending b Use all caps in the subject line c Subject Line: Clear, concise, and reflective of the message; Salutation; Body; Closing & Signature; Accuracy

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Professional Customer Interaction Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Professional Customer Interaction QuizVersion en ligne

par Devena Atkinson

What must every interaction begin with according to Professional Courtesy?

Which Verbal Cues are used to create a Service Environment?

What does Active Listening require?

What is an Open-Ended Question example mentioned?

What should be done with requests outside your job scope?

If a delay occurs, what should you do?

What details should you record when taking a message?

What is essential in Professional Email Etiquette?