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Guest Complaint Handling (Telephone Operator)

Dialogue

Parties jouées 1 %Précision 100 Temps moyen 00:59

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Complete the missing dialogue responses with the correct professional Front Office phrases based on the hotel SOP!

Najwa Anjaini

Indonesia

#	Jeux	Précision	temps
1	Najwa Anjaini 29 Juillet 2026	% 100	00:59

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Guest Complaint Handling (Telephone Operator)


Guest Complaint Handling (Telephone Operator)Version en ligne Complete the missing dialogue responses with the correct professional Front Office phrases based on the hotel SOP! par Najwa Anjaini Telephone Operator Good evening, Front Desk Department. Rina speaking, how may I assist you, Sir? Guest Yes, hello! I’ve been waiting for my extra towels for over 30 minutes! This is ridiculous, I need to shower now! Telephone Operator ....... Guest It's Mr. Wilson from room 502. Telephone Operator Thank you, Mr. Wilson. I completely understand your frustration, and I apologize for the delay in our service Guest Well, I just want my towels right now! Telephone Operator ............ Guest Alright, please make sure they actually come this time. Telephone Operator Rest assured, Mr. Wilson. I will personally follow up with you shortly to ensure everything has been resolved to your satisfaction. Is there anything else I can do for you? Guest No, that's all. Thank you. Telephone Operator ............