Compléter
Complete the text
Sales
refers
to
exchanging
a
product
,
commodity
,
service
or
delivery
for
.
It
involves
assisting
prospective
customers
by
listening
to
and
understanding
their
to
help
them
find
what
they
?
re
looking
for
.
Sales
is
a
key
part
of
the
customer
journey
,
guiding
prospects
from
initial
interest
to
.
Rather
than
persuading
someone
to
purchase
something
,
selling
often
focuses
on
meeting
the
customer
?
s
.
Understanding
different
sales
cycles
and
the
sales
cycle
helps
sales
professionals
adapt
their
approach
to
each
customer
.
Building
relationships
and
closing
deals
are
aspects
of
meeting
customer
needs
and
ensuring
successful
sales
.
Each
type
uses
different
channels
and
strategies
.
Map
your
product
to
suitable
sales
types
to
decide
whether
to
sell
directly
or
through
intermediaries
.
:
Involves
selling
products
and
services
to
other
businesses
:
When
a
company
sells
to
individual
customers
rather
than
businesses
:
When
the
manufacturer
sells
a
product
directly
to
customers
:
When
a
business
buys
products
from
a
manufacturer
or
wholesale
company
and
sells
them
to
customers
at
a
profit
:
When
a
business
sells
products
made
by
another
company
to
customers
:
When
salespeople
make
sales
in
person
,
by
phone
,
via
email
and
in
other
ways
while
remaining
in
the
workplace
:
When
salespeople
go
to
customers
?
locations
to
make
sale
s
Value
-
based
sales
With
this
approach
,
sales
representatives
try
to
create
for
both
the
buyer
and
the
seller
by
how
each
could
benefit
from
a
company
?
s
products
or
services
.
Value
-
based
sales
often
involves
and
addressing
the
customer
?
s
pain
points
to
show
how
the
product
or
service
provides
meaningful
solutions
.
In
some
cases
,
value
-
based
sellers
entice
customers
with
a
limited
-
time
sale
or
offering
.
Transactional
sales
A
transactional
sale
is
a
,
short
-
term
exchange
that
fulfills
a
customer
?
s
needs
.
In
many
cases
,
the
customer
already
what
they
want
to
purchase
.
Rather
than
focusing
on
a
customer
?
s
,
the
salesperson
focuses
on
making
a
sale
.
Social
sales
With
this
selling
style
,
sales
professionals
target
customers
through
media
.
Some
techniques
for
social
sales
include
:
Holding
flash
sales
on
Instagram
Selling
via
live
video
on
YouTube
Live
and
Facebook
Posting
items
for
sale
on
the
Facebook
or
TikTok
Running
ads
that
direct
shoppers
to
e
-
commerce
Needs
-
oriented
sales
This
technique
involves
asking
to
understand
the
customer
?
s
needs
and
recommending
products
and
services
.
A
may
ask
the
following
questions
:
How
are
you
with
your
[
PRODUCT
OR
SERVICE
NAME
]
,
on
a
scale
of
one
to
10
?
If
you
could
change
one
thing
about
your
current
[
PRODUCT
OR
SERVICE
NAME
]
,
what
would
it
be
?
A
B2C
-
oriented
position
,
encourage
customers
to
purchase
a
product
directly
.
When
employed
by
brick
-
and
-
mortar
retail
stores
,
they
may
have
additional
duties
,
such
as
organizing
the
sales
floor
and
taking
inventory
.
Sell
products
or
services
to
prospective
businesses
,
organizations
and
government
agencies
.
Depending
on
the
position
,
they
may
focus
on
inside
sales
,
outside
sales
or
both
.
Typically
involved
in
outside
B2B
sales
,
assess
customer
needs
and
develop
customized
proposals
.
They
may
make
formal
presentations
and
answer
follow
-
up
questions
during
the
sales
process
.
Sell
products
and
services
by
phone
.
In
some
cases
,
they
make
cold
calls
to
businesses
or
consumers
.
They
may
also
contact
potential
customers
who
make
sales
inquiries
through
social
media
,
email
or
the
company
?
s
website
.
Typically
sell
scientific
and
technical
products
and
services
to
customers
.
As
a
result
,
they
may
explain
complex
technologies
in
simple
terms
.
Sales
engineers
may
also
demonstrate
to
prospective
and
new
customers
how
to
use
the
products
or
services
.
Assist
the
sales
team
by
performing
administrative
tasks
,
such
as
processing
orders
and
conducting
research
.
They
may
also
handle
customer
requests
and
complaints
.
Generally
supervise
teams
of
outside
sales
representatives
.
They
may
assign
territories
,
set
goals
and
schedule
sales
calls
.
Oversee
a
team
of
salespeople
within
a
company
or
organization
.
They
may
use
their
leadership
skills
to
set
goals
,
support
and
mentor
the
sales
team
.
Supervise
and
manage
a
group
of
sales
managers
.
They
ensure
all
company
sales
goals
are
met
and
are
often
a
part
of
an
organization
?
s
senior
management
team
.
skills
:
Sales
professionals
must
communicate
clearly
,
verbally
and
in
writing
,
to
effectively
sell
to
customers
and
collaborate
with
their
teams
.
skills
:
By
using
active
listening
during
customer
interactions
,
sales
professionals
can
leverage
subtle
buying
signals
to
make
sales
.
skills
:
In
some
cases
,
sales
professionals
may
need
to
reach
an
agreed
-
upon
selling
price
or
terms
to
make
a
sale
.
skills
:
When
a
customer
is
concerned
about
price
,
a
salesperson
could
suggest
a
discounted
bundle
or
an
alternative
product
that
fits
the
customer
?
s
budget
while
still
meeting
their
needs
.
skills
:
Interacting
positively
with
potential
customers
helps
sales
professionals
build
relationships
that
may
lead
to
sales
.
skills
:
Asking
questions
is
often
an
important
step
in
making
a
sale
.
For
example
,
a
computer
software
salesperson
may
ask
how
many
users
a
company
has
,
what
software
they
use
and
the
technical
specifications
of
their
current
computers
.
skills
:
Depending
on
the
position
,
sales
professionals
may
use
point
-
of
-
sale
(
POS
)
systems
,
customer
relationship
management
(
CRM
)
,
email
,
spreadsheets
and
presentation
software
.
skills
:
Sales
professionals
generally
need
basic
math
skills
to
calculate
discounts
,
add
up
total
sales
or
provide
change
.
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