The Wrong Bill

Dialogue

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À propos de cette activité

Refund on overcharge.

Créé par

Cesia Esperanza Arias Ambrosio

Guatemala

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The Wrong BillVersion en ligne Refund on overcharge. par Cesia Esperanza Arias Ambrosio Agent Thank you for calling Customer Service. My name is ____. How can I help you? Customer Yes, hello. I am very upset. Yesterday, your company charged me $50 on my credit card! Agent Oh, let me check that for you. What is your account number, please? Customer My account number is 9-9-2-1. My regular monthly bill was only $30. You took $20 extra! Agent Thank you. Let me check the billing system right now... Ah, yes, I see the error. It was a system mistake. Customer I am very angry because I do not have a lot of money in my bank account right now. This is a big problem for me. Agent I completely understand your frustration, and I apologize for this mistake. [I see the extra $20 charge here on the screen. Customer If you fix this error today, I will pay my bill next month. But I need my money back now. Agent Yes, absolutely. I will reverse the charge immediately. Customer Thank you. When will I see the money? Agent The money will arrive in your bank account in 2 to 3 business days. I will also send a confirmation text message to your phone right now. Customer Okay, that sounds fair. Thank you, Maria. Agent It is my pleasure. Is there anything else I can solve for you today? Customer No, that is all. Thank you. Goodbye.

The Wrong BillVersion en ligne

Refund on overcharge.

par Cesia Esperanza Arias Ambrosio

Agent

Thank you for calling Customer Service. My name is ____. How can I help you?

Customer

Yes, hello. I am very upset. Yesterday, your company charged me $50 on my credit card!

Agent

Oh, let me check that for you. What is your account number, please?

Customer

My account number is 9-9-2-1. My regular monthly bill was only $30. You took $20 extra!

Agent

Thank you. Let me check the billing system right now... Ah, yes, I see the error. It was a system mistake.

Customer

I am very angry because I do not have a lot of money in my bank account right now. This is a big problem for me.

Agent

I completely understand your frustration, and I apologize for this mistake. [I see the extra $20 charge here on the screen.

Customer

If you fix this error today, I will pay my bill next month. But I need my money back now.

Agent

Yes, absolutely. I will reverse the charge immediately.

Customer

Thank you. When will I see the money?

Agent

The money will arrive in your bank account in 2 to 3 business days. I will also send a confirmation text message to your phone right now.

Customer

Okay, that sounds fair. Thank you, Maria.

Agent

It is my pleasure. Is there anything else I can solve for you today?

Customer

No, that is all. Thank you. Goodbye.

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The Wrong Bill

Dialogue

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

The Wrong BillVersion en ligne

par Cesia Esperanza Arias Ambrosio

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