SSG for Cayan Tier II and Partner Concierge Course Review Game

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This review game reinforces key concepts from the course and helps you prepare for the final assessment. As you answer each question, focus on how you would apply your knowledge in real Tier II scenarios.

Créé par

Elizabeth Halter

United States

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SSG for Cayan Tier II and Partner Concierge Course Review Game


SSG for Cayan Tier II and Partner Concierge Course Review GameVersion en ligne This review game reinforces key concepts from the course and helps you prepare for the final assessment. As you answer each question, focus on how you would apply your knowledge in real Tier II scenarios. par Elizabeth Halter 1 Which of the following is NOT used to determine how to resolve an indeterminate batch? a Check the Processor ID b If processor is TSYS, check the Merchant ID c Verify whether the batch was processed d Check the batch total amount 2 If a merchant cannot access multiple locations in Merchantware, what is the correct solution? a Admin access b Chaining c Grouping d Password reset 3 When resolving an indeterminate batch from an external processor, the processor confirms the batch did NOT process successfully. What is your next step? a Close the batch b Resubmit the batch c Contact the merchant d Locate the batch in CBOS 4 Based on the merchant setup shown on the screen, what are these merchants able to do? a Use one login to access multiple locations b Grant access to additional users c Access different reporting dashboards d Share transaction data across locations 5 Which of the following are common uses for mass updates? (Select three) Choose one or more answers a Updating software on Genius units to the newest version b Moving devices between locations c Adding or removing a Splash image to devices d Updating payment settings for an individual device issue 6 What must be completed in TMS before a Mass Update can be submitted? Written answer 7 When performing an application/version mass update, how do you determine if a preliminary update is required? a Refer to the Genius Upgrade/Downgrade Matrix b Check with the merchant's relationship manager c Enter the device serial numbers into TMS d Search in Splunk 8 True or False: When a mass update is scheduled, no other updates can be run until it is completed or canceled. a True b False 9 When identifying transactions to resolve a Missing Settlement Report, which transactions should you include? a Transactions that show 'Good Batch' b Transactions that show 'Approved and completed' c Transactions that were declined with valid error messages d Transactions that were settled successfully 10 When the terminal cannot reach the gateway and S&F is set up, if the terminal approves a transaction, it creates which two things? Choose one or more answers a An offline token b A PNRef c An authorization code from the bank d An authorization code of OKOFF1 11 Who is financially responsible if a Store & Forward transaction approved offline is later denied during replay? Choose one or more answers a The merchant b The processor c The customer d The sales clerk e 12 Which Store & Forward setting can Tier II control? a Maximum offline amount b How long a terminal can stay offline c How many transactions may be stored d Force EMV insert 13 Which of the following conditions must be met before submitting an EE ticket? (Select all that apply) Choose one or more answers a Issue is reproducible b All troubleshooting steps are complete c Issue is not cause by user error d There is a known workaround 14 Which required EE ticket component is missing from this email? a Affected accounts b Prior research & troubleshooting c Environmental updates d Expected outcome 15 Which three elements make up the core building blocks of data in Splunk? (Select three) Choose one or more answers a Events b Time c Dashboards d Fields 16 Which of the following is NOT a common time-related issue when using Splunk? a Events appearing outside the selected time range b Incorrect timestamps in the data c Confusion between event time and index time d No time range selected in the search 17 What is a field in Splunk? a A chart used to display search results b A key-value pair that describes data within an event c A stored search query d A group of related events 18 In SPL (Search Processing Language), which part connects each step in a search? a Index b Filters c equals sign d Pipe symbol 19 Which time-based analysis allows the user to see how frequently something is happening across a given time range? a Time picker b Timechart command c Span d Bin 20 Which of the following is NOT a best practice for building dashboards in Splunk? a Using large time ranges b Using efficient searches c Limiting the number of panels d Reusing searches when possible 21 Which alerting approach should be used in this environment? a Real-time alerts b Scheduled alerts c Alert actions d Alert throttling

SSG for Cayan Tier II and Partner Concierge Course Review Game

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SSG for Cayan Tier II and Partner Concierge Course Review GameVersion en ligne

par Elizabeth Halter

Which of the following is NOT used to determine how to resolve an indeterminate batch?

If a merchant cannot access multiple locations in Merchantware, what is the correct solution?

When resolving an indeterminate batch from an external processor, the processor confirms the batch did NOT process successfully. What is your next step?

Based on the merchant setup shown on the screen, what are these merchants able to do?

Which of the following are common uses for mass updates? (Select three)

What must be completed in TMS before a Mass Update can be submitted?

When performing an application/version mass update, how do you determine if a preliminary update is required?

True or False: When a mass update is scheduled, no other updates can be run until it is completed or canceled.

When identifying transactions to resolve a Missing Settlement Report, which transactions should you include?

When the terminal cannot reach the gateway and S&F is set up, if the terminal approves a transaction, it creates which two things?

Who is financially responsible if a Store & Forward transaction approved offline is later denied during replay?

Which Store & Forward setting can Tier II control?

Which of the following conditions must be met before submitting an EE ticket? (Select all that apply)

Which required EE ticket component is missing from this email?

Which three elements make up the core building blocks of data in Splunk? (Select three)

Which of the following is NOT a common time-related issue when using Splunk?

What is a field in Splunk?

In SPL (Search Processing Language), which part connects each step in a search?

Which time-based analysis allows the user to see how frequently something is happening across a given time range?

Which of the following is NOT a best practice for building dashboards in Splunk?

Which alerting approach should be used in this environment?