Member Web Support Essentials

Froggy Jumps

Parties jouées 0

Créer une copie

À propos de cette activité

Key Member Web training concepts

Créé par

Michelle

United States

Téléchargez la version pour jouer sur papier

Top 10 résultats

Il n'y a toujours pas de résultats pour ce jeu. Soyez le premier à apparaître dans le classement! Connectez-vous pour vous identifier.

Créez votre propre jeu gratuite à partir de notre créateur de jeu

Affrontez vos amis pour voir qui obtient le meilleur score dans ce jeu

Créer un défi

		%
	Anonyme	%
		%
		%

Imprimez votre jeu

Member Web Support Essentials


Froggy Jumps Member Web Support EssentialsVersion en ligne Key Member Web training concepts par Michelle 1 What is the primary goal of Member Web calls? a Trouble shoot solutions while documenting steps taken, b Escalate all issues to assistance requests c Log every issue for follow-up 2 Which action is recommended first when a member has a registration issue? a Manually register the member. b Ask if someone can call them back later c Verify the information entered is correct. 3 Which verification methods must be used before manual registration, or magic links can be used? a Mobile Match or KBA b Face ID or PIN c Biometric login or CAPTCHA 4 What address is needed during the registration process? a The physical address on file exactly as on file. b A PO BOX c A physical address that best matches what is prepopulated. 5 What should you ensure about a member’s name during registration? a Use the nickname commonly used b Name matches on file with correct suffixes c Include full middle names for accuracy 6 Which password requirement is specified for Member Web? a 12 characters with at least one symbol b 14 plus characters with 3 of 4 character types c 8 characters with letters only 7 What should you do if a verification email isn’t received? a Resend the email repeatedly until it lands b Ignore it and wait for a call back c Check spam and add to safe sender list 8 What is the recommended handling of password resets? a Send magic links without troubleshooting b Follow the one-note guide for steps c Skip verification to save time 9 Which of the following is a self-service transaction available on the Member Web? a Update beneficiaries b Update ABC information c Apply for new insurance coverage 10 What is a critical step before escalating a tricky issue? a Record a generic note b Get a good call back number c Complete and document troubleshooting steps including email address. 11 Beneficiaries can be updated online unless... a Beneficiary is a trust b Beneficiary is per stirpes c All of the above

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Member Web Support Essentials

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

Froggy Jumps

pizza

Froggy Jumps

Phlebotomy Order of Draw Quiz

Froggy Jumps

Ethos, Pathos, and Logos Quiz

Froggy Jumps

Bill of Rights Game - The Constitutionalist

Froggy Jumps

The Integumentary System

Froggy Jumps

Member Web Support EssentialsVersion en ligne

par Michelle

What is the primary goal of Member Web calls?

Which action is recommended first when a member has a registration issue?

Which verification methods must be used before manual registration, or magic links can be used?

What address is needed during the registration process?

What should you ensure about a member’s name during registration?

Which password requirement is specified for Member Web?

What should you do if a verification email isn’t received?

What is the recommended handling of password resets?

Which of the following is a self-service transaction available on the Member Web?

What is a critical step before escalating a tricky issue?

Beneficiaries can be updated online unless...