Book a Hotel Room

Video Quiz

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Welcome to the Hotel Room Booking Video Quiz! In this challenge, you will watch a customer service simulation detailing guest stays, cancellations, and feedback. The video will pause at critical moments, and you must analyze the context to select the exact expressions and professional responses directly. Avoid the tricky distractors and aim for a perfect score!

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Rahma Nur Azizah

Indonesia

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Book a Hotel RoomVersion en ligne Welcome to the Hotel Room Booking Video Quiz! In this challenge, you will watch a customer service simulation detailing guest stays, cancellations, and feedback. The video will pause at critical moments, and you must analyze the context to select the exact expressions and professional responses directly. Avoid the tricky distractors and aim for a perfect score! par Rahma Nur Azizah 1 When Mr. Johnson cancels the reservation for the hotel he has booked, what does the hotel receptionist say to respond to it? a Say sorry and ask for the problem b Offering help c Ask Mr. Jhonson to fill the form 2 Based on what Mr. Wilson stated during his conversation at the front desk, his statements are officially used as... a Reservation cancellation b Complaint c Feedback 3 When the receptionist informs the guest about the complimentary facilities and amenities included with their room, what is the exact expression used according to the video? a What type of room would you like? b Breakfast and Wi-Fi are included c We still have deluxe and standard rooms available. Explanation 1 In professional hospitality management, when a guest requests a cancellation, a good receptionist must always express regret (say sorry) first, maintain a helpful attitude, and politely ask if there is an issue or reason behind the cancellation. This helps the hotel improve its service! 2 When a guest finishes their stay and shares their thoughts about the services (both positive points and minor notes like the weak Wi-Fi), it is professionally classified as Feedback to help the hotel improve.

Book a Hotel RoomVersion en ligne

par Rahma Nur Azizah

When Mr. Johnson cancels the reservation for the hotel he has booked, what does the hotel receptionist say to respond to it?

Say sorry and ask for the problem

Offering help

Ask Mr. Jhonson to fill the form

Based on what Mr. Wilson stated during his conversation at the front desk, his statements are officially used as...

Reservation cancellation

Complaint

Feedback

When the receptionist informs the guest about the complimentary facilities and amenities included with their room, what is the exact expression used according to the video?

What type of room would you like?

Breakfast and Wi-Fi are included

We still have deluxe and standard rooms available.

Explanation

In professional hospitality management, when a guest requests a cancellation, a good receptionist must always express regret (say sorry) first, maintain a helpful attitude, and politely ask if there is an issue or reason behind the cancellation. This helps the hotel improve its service!

When a guest finishes their stay and shares their thoughts about the services (both positive points and minor notes like the weak Wi-Fi), it is professionally classified as Feedback to help the hotel improve.

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Book a Hotel Room

Video Quiz

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Book a Hotel RoomVersion en ligne

par Rahma Nur Azizah

When Mr. Johnson cancels the reservation for the hotel he has booked, what does the hotel receptionist say to respond to it?

Based on what Mr. Wilson stated during his conversation at the front desk, his statements are officially used as...

When the receptionist informs the guest about the complimentary facilities and amenities included with their room, what is the exact expression used according to the video?

Explanation

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