Yes or No ways to reduce risk within confrontational situations

Oui ou Non

Parties jouées 11 %Précision 100 Temps moyen 00:33

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Handling confrontation

Créé par

Naomi

United Kingdom

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#	Jeux	Précision	temps
1	Naomi 17 Juin 2026	% 100	00:24

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Yes or No ways to reduce risk within confrontational situations


Yes or No ways to reduce risk within confrontational situationsVersion en ligne Handling confrontation par Naomi 1 Refusing to work with a member of staff due to their work ethic Yes No 2 Take the patient into a quiet room and listen to their issue Yes No 3 Inform the patient that you are busy and you do not have time to help them Yes No 4 Have open body language Yes No 5 Stand away from the door Yes No 6 Keep personal space of 2 meters minimum Yes No 7 Point in patients faces and get in their personal space Yes No 8 Laugh in your colleagues face and call them names Yes No 9 Observe physical cues such as heavy breathing and pacing to prevent a situation from escalating Yes No 10 Raise your voice and speak over patients Yes No 11 Call security/back up if the situation worsens Yes No 12 Lower your voice and actively listen Yes No 13 Inform the patient you are unsure of how to support them and give them information/advise them of who could Yes No 14 Being empathetic to patients situations Yes No 15 Have crossed arms and no eye contact when patients are speaking about their concerns Yes No

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Yes or No ways to reduce risk within confrontational situations

Oui ou Non

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Yes or No ways to reduce risk within confrontational situationsVersion en ligne

par Naomi

Refusing to work with a member of staff due to their work ethic

Take the patient into a quiet room and listen to their issue

Inform the patient that you are busy and you do not have time to help them

Have open body language

Stand away from the door

Keep personal space of 2 meters minimum

Point in patients faces and get in their personal space

Laugh in your colleagues face and call them names

Observe physical cues such as heavy breathing and pacing to prevent a situation from escalating

Raise your voice and speak over patients

Call security/back up if the situation worsens

Lower your voice and actively listen

Inform the patient you are unsure of how to support them and give them information/advise them of who could

Being empathetic to patients situations

Have crossed arms and no eye contact when patients are speaking about their concerns