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Froggy Jumps

Parties jouées 3 %Précision 20 Temps moyen 00:18

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À propos de cette activité

Tracking, RTS Processes, and ServiceNow Rejections.

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Razan

Egypt

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Froggy Jumps RefresherVersion en ligne Tracking, RTS Processes, and ServiceNow Rejections. par Razan 1 What tracking status does Vinted prioritize in "Delivered Not Received" cases: a The carrier's tracking status b The Vinted tracking status c The buyer's manual confirmation 2 If a member requests more time within their initial 48H + response window to ship the item, how many additional days can an agent allow? a 2 business days b 3 calendar days c 5 calendar days 3 Tag Management: Under what specific condition can the PENDING_35D tag be added to a ticket, and to which ticket do we add it a When a member needs more time to find a parcel. b When waiting for a buyer to confirm a Return to Sender parcel. c Only for member tickets related to an ongoing carrier escalation. 4 In the "Delivered Not Received" Type Table, what does TYPE 1 indicate? a No claim to the carrier. b Proof must be collected from the recipient. c Proof must be collected from the sender. 5 What is the longest possible delivery time allowed for all integrated carriers before a parcel is officially considered lost? a 10 calendar days b 14 business days c 25 business days 6 If a returning parcel does not arrive back to the seller and is officially considered lost, which compensation reason should be used? a Not delivered within deadline. b Carrier rejection c Suspicious member 7 If the last status on a carrier's tracking during a return is "Held at PO", what procedure must the agent follow? a Suspend the transaction and ask the seller to wait b Manually complete the transaction. c Treat the case as "Delivered not received" . 8 If the member was inquiring about not receiving their wallet refund, and the refund was processed a couple of hours ago, how should we handle it? a Change the queue since this is out of our scope. b Tell the member to wait until the 24-hour firts. c Non of the above. 9 If you had this case, how would you locate the transaction? https://desk.vinted.net/tickets/137091917 a Done b c 10 Is this case within our scope? 137070845 a No b Yes c

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Refresher

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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RefresherVersion en ligne

par Razan

What tracking status does Vinted prioritize in "Delivered Not Received" cases:

If a member requests more time within their initial 48H + response window to ship the item, how many additional days can an agent allow?

Tag Management: Under what specific condition can the PENDING_35D tag be added to a ticket, and to which ticket do we add it

In the "Delivered Not Received" Type Table, what does TYPE 1 indicate?

What is the longest possible delivery time allowed for all integrated carriers before a parcel is officially considered lost?

If a returning parcel does not arrive back to the seller and is officially considered lost, which compensation reason should be used?

If the last status on a carrier's tracking during a return is "Held at PO", what procedure must the agent follow?

If the member was inquiring about not receiving their wallet refund, and the refund was processed a couple of hours ago, how should we handle it?

If you had this case, how would you locate the transaction? https://desk.vinted.net/tickets/137091917

Is this case within our scope? 137070845