Tesco Customer Module Quiz

Froggy Jumps

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Customer service and values quiz

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Anna

United Kingdom

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Tesco Customer Module Quiz


Froggy Jumps Tesco Customer Module QuizVersion en ligne Customer service and values quiz par Anna 1 Which demographic data is commonly collected in a customer module for Tesco? a Marital status, pet name b Age, gender, location c Salary, height 2 What is an appropriate channel to respond to a customer complaint? a Email or in-store assist gathered via phone b Only in-person shouting c Public social media post only 3 Which step best resolves a customer complaint in the module? a Acknowledge, investigate, resolve, and log the outcome b Blame the customer c Ignore the complaint 4 Which equality principle should be reflected in customer interactions? a Offer different prices based on mood b Treat all customers with fairness and without discrimination c Prefer certain groups over others 5 Which British value relates to speaking up respectfully? a Censorship by default b Silence at all times c Freedom of speech with responsibility 6 What data protection principle is essential for the customer module? a Publish data online b Share data widely with staff c Protect personal data and limit access 7 What is a key aspect of customer segmentation in retail? a Randomly mixing customers b Segregating by hair color c Grouping customers by needs and behavior 8 What accessibility consideration should Tesco employ in the module? a Provide clear language and alternative formats b Limit access to disabled customers c Use complex jargon only 9 What is a good practice for obtaining customer feedback? a Only gather feedback from staff b Ignore negative feedback c Ask for feedback after service and act on it 10 Which value supports inclusion in customer service interactions? a Respect and dignity for every customer b Limited service to preferred customers c Fast service at any cost

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Tesco Customer Module Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Tesco Customer Module QuizVersion en ligne

par Anna

Which demographic data is commonly collected in a customer module for Tesco?

What is an appropriate channel to respond to a customer complaint?

Which step best resolves a customer complaint in the module?

Which equality principle should be reflected in customer interactions?

Which British value relates to speaking up respectfully?

What data protection principle is essential for the customer module?

What is a key aspect of customer segmentation in retail?

What accessibility consideration should Tesco employ in the module?

What is a good practice for obtaining customer feedback?

Which value supports inclusion in customer service interactions?