Customer Service Essentials Quiz

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Customer service language basics

Mã Tiểu Bảo

Viet Nam

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Customer Service Essentials Quiz


Customer Service Essentials QuizVersion en ligne Customer service language basics par Mã Tiểu Bảo 1 We should ______ to the customer immediately. a refund b delay c apologize d complaint 2 The hotel must ______ the problem quickly. a solution b refund c handle d rude 3 The customer was dissatisfied because of the long ______. a complaint b mistake c solution d delay 4 You could offer a ______ if the service was terrible. a refund b apologize c handle d rude 5 Staff have to avoid being ______ to customers. a refund b dissatisfied c rude d delay 6 The manager handled the ______ professionally. a customer service b delay c solution d complaint 7 The company should find a better ______. a solution b rude c mistake d complaint 8 We must explain the ______ clearly. a refund b mistake c customer service d dissatisfied 9 Good ______ is very important in restaurants and hotels. a delay b customer service c rude d complaint 10 Employees should learn how to ______ difficult situations calmly. a refund b solution c apologize d handle