Telephone Call Handling

Froggy Jumps

Parties jouées 14

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Etiquette and efficiency on calls

Créé par

Mark Younge

Guyana

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Telephone Call Handling


Froggy Jumps Telephone Call HandlingVersion en ligne Etiquette and efficiency on calls par Mark Younge 1 What is the first step when answering a call in a professional setting? a Ask for their company email b Greet the caller with a clear hello and your name c Put the caller on hold immediately 2 Which phrase best shows politeness when you need to transfer a call? a “I don’t know who can help you.” b “Wait a moment.” c “I’ll transfer you to the right person.” 3 How should you confirm important information received over the phone? a Repeat back key details to the caller b End the call quickly to save time c Ask them to email it later 4 What is a good practice to ensure clear communication on a call? a Speak at a moderate pace and enunciate b Use slang and abbreviations c Speak as fast as possible 5 When a caller asks for a callback, what should you do? a Note the request and call back as promised b Ask them to email instead c Ignore the request if busy 6 Which action helps manage a busy line professionally? a Offer to take a message and call back b Put the caller on hold without update c Hang up and ask them to call later 7 How should you handle confidential information shared over the phone? a Keep it discreet and confirm the purpose before sharing b Record it for quality check without consent c Discuss with others openly 8 What tone is ideal for customer-facing calls? a Sarcastic and brisk b Apathetic and indifferent c Polite, patient, and helpful 9 What should you do if you don’t understand the caller’s name? a Guess and proceed b Ask them to email the name later c Ask them to spell it clearly 10 Why is summarizing a call important? a To show you listened without acting on it b To end the call faster c To confirm actions and next steps

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Telephone Call Handling

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Telephone Call HandlingVersion en ligne

par Mark Younge

What is the first step when answering a call in a professional setting?

Which phrase best shows politeness when you need to transfer a call?

How should you confirm important information received over the phone?

What is a good practice to ensure clear communication on a call?

When a caller asks for a callback, what should you do?

Which action helps manage a busy line professionally?

How should you handle confidential information shared over the phone?

What tone is ideal for customer-facing calls?

What should you do if you don’t understand the caller’s name?

Why is summarizing a call important?