Shop Assistant Dialogue Quiz

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Customer service basics

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Marie Killing

France

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Shop Assistant Dialogue Quiz


Shop Assistant Dialogue QuizVersion en ligne Customer service basics par Marie Killing 1 What is the very first thing the shop assistant says to the customers? a Good day, can I assist? b Hello! How can I help you today? c Welcome to our store! d Hi there, need anything? 2 If a customer asks for help, what should the assistant respond with? a Certainly—what are you looking for today? b No problem, figure it out yourself. c We’re busy, try later. d What do you want now? 3 How should the assistant handle a customer asking for product details? a Say the product is not available without checking. b Provide concise information and offer to show the product. c Ignore the request and continue shelving. d Ask for the customer’s money first. 4 What is a good closing line after helping a customer? a Maybe try another store. b Thanks, bye. c Would you like me to ring that up or help you find anything else? d Come back later. 5 If a customer seems unsure, what should the assistant do? a Ignore and hope they leave. b Rush them to buy. c Offer trials, displays, or more options. d Tell them the price is too high. 6 Which phrase shows the assistant is listening to the customer’s needs? a We don’t have that. b We can’t help you with that. c I understand you're looking for something lightweight and durable. d That’s expensive anyway. 7 What is an appropriate response when a product is out of stock? a We don’t sell that anymore. b Take the price and leave. c I’m sorry, that item is currently unavailable. Would you like a similar option? d You’re lying, we have it somewhere. 8 What tone should the assistant maintain throughout the interaction? a Overly informal and pushy. b Rude and abrupt. c Snooty and distant. d Polite, patient, and helpful. 9 How should the assistant handle a complaint from a customer? a Argue about policies. b Dismiss the complaint. c Listen, acknowledge, and propose a fair resolution. d Ignore the customer. 10 What is the best practice after completing the interaction? a Ignore if they complain later. b Tell them to leave a review only. c Walk away quickly. d Thank the customer and invite them to return. Retour 1 The first greeting should be welcoming and offer help. 2 Offer clear assistance and invite the customer to specify needs. 3 Be informative and proactive about showing the product. 4 Offer a next step and additional help. 5 Assist with options and hands-on experiences when appropriate. 6 Paraphrase the need to confirm understanding. 7 Acknowledge, apologize, and offer alternatives. 8 Maintain professionalism and customer-friendly tone. 9 Active listening leads to appropriate solutions. 10 End on a positive, inviting note.

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Shop Assistant Dialogue Quiz

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Shop Assistant Dialogue QuizVersion en ligne

par Marie Killing

What is the very first thing the shop assistant says to the customers?

If a customer asks for help, what should the assistant respond with?

How should the assistant handle a customer asking for product details?

What is a good closing line after helping a customer?

If a customer seems unsure, what should the assistant do?

Which phrase shows the assistant is listening to the customer’s needs?

What is an appropriate response when a product is out of stock?

What tone should the assistant maintain throughout the interaction?

How should the assistant handle a complaint from a customer?

What is the best practice after completing the interaction?

Retour