Staff Class 1

Video Quiz

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Understanding situations and proper communication.

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Eden N

United States

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Staff Class 1


Staff Class 1Version en ligne Understanding situations and proper communication. par Eden N 1 What tone am I using to talk to this player? a Annoyed and careless b Calm and straightforward c Serious and aggressive 2 What am I clarifying to him here? a That he shot someone while on priority cooldown. b That he can't kill any LEO. c That his actions affect other players who are also just trying to have fun. d That he is a bad player and shouldn't be allowed in the server anymore. 3 Did the player show acknowledgement of what I said? a Yes, he calmly acknowledged what I was saying. b Yes, but he seemed annoyed about it. c No, he didn't seem to care about what I was saying. d I can't really tell. 4 Why did I choose not to talk to him about the GTA driving here? Select one or more answers a I didn't want to deal with him again so I left it for someone else to handle. b I don't want to drag him into another talk and risk irritating him for something small. c There was no one else around and he was just in a hurry to get back to his friends. d That doesn't count as GTA driving because the car can handle going off-road. 5 Why did I not step in and talk to the group immediately? Select one or more answers a Serial and the others acknowledged their mistake and tried to fix it by telling Anthony he can revive to continue roleplaying. b There were too many people involved and I was nervous about talking to them all. c There wasn't enough staff online to handle them all. d People make mistakes and sometimes when you're caught up in a scene, you forget to check the priority status. 6 Why did I staff revive Anthony? a He was able to get back up due to the mistake Serial made and I was able to help make his revive time quicker. b I wanted to cause a commotion by bringing someone dead back to life. 7 What can we assume about the player at this moment? a The player is in the right and the staff member is picking on him for no reason. b The player is a troll and should be removed from the server immediately. c The player is upset about the situation and feels like he shouldn't be in trouble. 8 What do we notice the staff member doing? a He is allowing the player to get his thoughts out, but is staying calm and acknowledging what the player is saying. b He is constantly talking over the player because the player is being mean. c He is ignoring the player and just repeating what rules he broke. d He is shaming the player for breaking the rules and threatening to ban him. 9 What did we notice here? Select one or more answers a I was going to give advice to the staff member, but deleted it because he already handled the situation quickly. b He teleported the player back to where he was and ended the conversation before it escalated further. c The player left the game (L-Tapped) and will be punished for it. d The staff member yelled at the player before sending him back to his roleplay. 10 Why did the staff member not tell the players to stop messing around? Select one or more answers a The staff member is ignoring the rule breaking because he doesn't care. b There are too many players to deal with so he needs backup. c The players are friends and they aren't bothering anyone else in the area. d The staff member is focusing on the situation and why he was called there (to help the player who can't drive). 11 How was this staff sit handled? a Quickly and calmly. No added stress or tension to the scene. b Sloppy and unorganized. Everyone was being crazy. 12 What is the player trying to do here? a He is trying to be friends with the staff members and be playful. b He is being honest and is confused about why he was being talked to. c He is trying to make the staff members doubt themselves and clear his name. 13 Why did the player suddenly start saying the N-slur? a He was describing his friend so that the staff members would be able to know who he was talking about. b He didn't realize the N-slur was against the rules and was just using it in casual conversation. c He realized he wasn't going to win the conversation so he wanted to get a bigger reaction. d He thought that saying the N-slur would make him be friends with the staff members. 14 What important thing did we do here? a The staff members all walked away and disappeared because they didn't want to deal with him anymore. b The staff members tried to reason with him and kept debating with him on why he was in trouble. c We all started laughing at him to make him embarrassed for acting out. d We did not engage or feed into his behavior. We all just stood there and let him throw his tantrum. Explanation 1 Always try to remain calm and give clear simple explanations to avoid confusion or escalate the situation. 2 I was focusing on the current situation and not bringing up anything about his past record. Telling him that his actions affect others, may give him a new perspective to think before acting. 3 He used words such as "I understand" in a calm tone. He gave a response after every statement I made which showed he was listening. 4 We don't want to nitpick and pull people into conversations too frequently as it could irritate them and escalate the situation. It is best to let some of the minor things go unless it is affecting other players in that moment. 5 Serial tried to fix the mistake quickly and allowed everyone to continue the roleplay scene. The scene plays out well and provides a variety of roleplay oppurtunities so there is no reason to stop everything for one mistake. 6 Staff members are here to help players when needed. I noticed that Serial told him he could revive, so I helped by getting him up quicker so he could continue having fun. 7 This player is frustrated because the staff member pulled him away from something he was doing. As the staff member tried to explain, the player keeps trying to make it seem like he is in the right. 8 Always try to listen to the player and acknowledge what they are saying unless they are simply being disrespectful for no reason. 9 Do not let staff sits carry out longer than they have to. Try to avoid arguing or debating with the player. Explain what they did wrong, give the infraction or talking to, and then send them on their way. 10 Staff members are not suppose to act like parents, you don't have to always have everyone behaving properly around you. Focus on what the main issue is unless a major rule break happens. 11 The staff member showed up, focused on why he was brought there, fixed the issue, and left without interrupting anything or causing more commotion. 12 The player keeps claiming that it wasn't him and that his ID changed. This shows that he's not only aware of how staff handle reports, but also that he was trying to quickly prove the staff wrong. 14 Trolls do things to get reactions and make a big scene. The best thing to do is to not feed into it and just carry out the punishment. Trolls do not listen to reason.

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Staff Class 1

Video Quiz

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Staff Class 1Version en ligne

par Eden N

What tone am I using to talk to this player?

What am I clarifying to him here?

Did the player show acknowledgement of what I said?

Why did I choose not to talk to him about the GTA driving here?

Select one or more answers

Why did I not step in and talk to the group immediately?

Select one or more answers

Why did I staff revive Anthony?

What can we assume about the player at this moment?

What do we notice the staff member doing?

What did we notice here?

Select one or more answers

Why did the staff member not tell the players to stop messing around?

Select one or more answers

How was this staff sit handled?

What is the player trying to do here?

Why did the player suddenly start saying the N-slur?

What important thing did we do here?

Explanation