CX & CRM Mastery Challenge

Froggy Jumps

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Leaderboard powered quiz on service & CRM

Créé par

Eugene Okeyo

Kenya

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#	Jeux	Précision	temps
1	Riz 25 Avril 2026	% 83	00:45
2	John Muita 25 Avril 2026	% 83	00:58
3	halima 25 Avril 2026	% 67	01:01
4	tobias okeyo 24 Avril 2026	% 33	00:21
5	Eugene Okeyo 25 Avril 2026	% 0	00:56

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Froggy Jumps CX & CRM Mastery ChallengeVersion en ligne Leaderboard powered quiz on service & CRM par Eugene Okeyo 1 What does CRM stand for in customer relations? a Customer Relationship Management: strategies and tools to manage interactions across the customer li b Customer Response Metrics: tracking service quality c Customer Revenue Management: optimizing profits from each account 2 What is Net Promoter Score (NPS) primarily used to measure? a Customer loyalty and the likelihood to recommend a brand. b Employee performance in support scenarios c Customer satisfaction with a product 3 Which practice best describes active listening in customer service? a Interrupting to share your experience b Fully concentrating on the speaker and confirming understanding before replying. c Listening only to key phrases while planning a reply 4 CSAT in customer service is typically obtained by: a Measuring long-term loyalty b Tracking website traffic c Asking customers how satisfied they were with an interaction. 5 Personalization in CRM means: a Sending the same message to all customers b Increasing the number of emails sent per week c Tailoring communications based on customer data and history. 6 Best practice for handling a difficult customer is to: a Argue to prove the point b Acknowledge the issue, apologize, and offer a concrete solution. c Transfer the call without explanation

Froggy Jumps

CX & CRM Mastery ChallengeVersion en ligne

Leaderboard powered quiz on service & CRM

par Eugene Okeyo

What does CRM stand for in customer relations?

Customer Relationship Management: strategies and tools to manage interactions across the customer li

Customer Response Metrics: tracking service quality

Customer Revenue Management: optimizing profits from each account

What is Net Promoter Score (NPS) primarily used to measure?

Customer loyalty and the likelihood to recommend a brand.

Employee performance in support scenarios

Customer satisfaction with a product

Which practice best describes active listening in customer service?

Interrupting to share your experience

Fully concentrating on the speaker and confirming understanding before replying.

Listening only to key phrases while planning a reply

CSAT in customer service is typically obtained by:

Measuring long-term loyalty

Tracking website traffic

Asking customers how satisfied they were with an interaction.

Personalization in CRM means:

Sending the same message to all customers

Increasing the number of emails sent per week

Tailoring communications based on customer data and history.

Best practice for handling a difficult customer is to:

Argue to prove the point

Acknowledge the issue, apologize, and offer a concrete solution.

Transfer the call without explanation

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

CX & CRM Mastery Challenge

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

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Ethos, Pathos, and Logos Quiz

Froggy Jumps

CX & CRM Mastery ChallengeVersion en ligne

par Eugene Okeyo

What does CRM stand for in customer relations?

What is Net Promoter Score (NPS) primarily used to measure?

Which practice best describes active listening in customer service?

CSAT in customer service is typically obtained by:

Personalization in CRM means:

Best practice for handling a difficult customer is to:

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