Delivery Quiz

Froggy Jumps

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Day 4 quiz

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Zeineb MEKKI

Ireland

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Delivery Quiz


Froggy Jumps Delivery QuizVersion en ligne Day 4 quiz par Zeineb MEKKI 1 In which scenario should you use Close instead of Resolve? a You're informing the customer of a delay b The case is a gratitude message c You’ve processed a refund 2 What happens if the customer replies to a case in Request > Customer status? a A new case is created b It updates the same case c A system notification is sent 3 What is the purpose of the “Notice to Customer” contact reason? a Collect feedback on product quality b Proactively inform customers about an issue c Trigger automatic closure 4 Can store availability of an item be checked online? a No, only in-store b Yes, using the “Store availability” option c Yes, but only for new collections 5 If a customer asks for the length of a dress that can't be found on the website, what should be your first step? a Escalate the case to Online Operations b Look it up in the collection life section c Escalate the query to the E-business team 6 24-hour, urgent, or express deliveries: a Usually offered for store deliveries only and may be restricted to selected cities or areas. b Usually offered for home deliveries only and may be restricted to selected cities or areas. c Usually offered for home and store deliveries and may be restricted to selected cities or areas. 7 "Customer Promise" is... a the estimated delivery date that was communicated when making the purchase. b the estimated shipping date that was communicated when making the purchase. c the exact date of delivery 8 Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà. a True b False c

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Delivery Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Delivery QuizVersion en ligne

par Zeineb MEKKI

In which scenario should you use Close instead of Resolve?

What happens if the customer replies to a case in Request > Customer status?

What is the purpose of the “Notice to Customer” contact reason?

Can store availability of an item be checked online?

If a customer asks for the length of a dress that can't be found on the website, what should be your first step?

24-hour, urgent, or express deliveries:

"Customer Promise" is...

Mango employees working at the headquarters in Spain additionally have the option to collect and return their orders at the offices in Palau de Plegamans or at the logistics distribution centre in Lliçà.