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Business communication concepts 01Version en ligne
Business communication concepts
1
The terms interpersonal skills or _______________ may be defined as a combination of communication, logical reasoning, critical-thinking, teamwork, and management skills.
2
Everyone in communication process has a unique set of cultural, ethical, and personal values, an idea of what is right and important. If other ideas run counter to our preconceived thoughts, we tend to tune out and fail to receive their messages.
3
_______ are truths known to exist; for example, Apple is headquartered in Cupertino, California.
4
________ are statements of personal judgments or preferences; for example, Apple stock is always a good investment.
5
Listen for feelings as well as for facts. Observe nonverbal cues and interpret the feelings of the speaker: What is really being said? Acknowledge the feelings even if you disagree on substance.
6
_____ includes all unwritten and unspoken messages, whether intended or not. Does a downward glance indicate modesty? Fatigue? Does a constant stare reflect coldness? Dullness? Aggression? Do crossed arms mean defensiveness, withdrawal, or shivering?
7
_______ may be defined as the complex system of values, traits, morals, and customs shared by a society. _______ is a powerful operating force that molds the way we think, behave, and communicate.
8
________ refers to the stimuli, environment, or ambience surrounding an event.
9
Communication may be defined as the transmission of information and meaning from a sender to a receiver. The crucial element in this definition is __________.
10
In workplace, writing should be: (1) _____: solve problems, convey information with a definite strategy. (2) ______: present ideas clearly but concisely. Length is not rewarded. (3) ______: from the perspective of the audience, not your own.
11
The 3-x-3 writing process breaks the entire task into three phases: prewriting,
drafting, and revising,
12
_____ involves analyzing the audience and your purpose for writing, anticipating how your audience will react to your message, adapting your message to the audience, you try to think of the right words and the right tone that will win approval.
13
________ involves researching, organizing, and then drafting the message.
14
__________ involves editing, proofreading, evaluating your message. Editing for clarity, conciseness, tone, readability, proofreading to ensure correct spelling, grammar, punctuation, format and evaluating to decide whether it accomplishes your goal.
15
In direct strategy, main idea comes first, followed by details, explanation, or
evidence. In indirect strategy, main idea follows details, explanation, evidence. The strategy selected is determined by how you expect audience to react to the _______.
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