Current control (ТК № 2). Unit 2. Personal finance. Финансы кредит.

Froggy Jumps

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This current control will be given for the 1st year stundents of Finance credit specialties to check their comprehension for Unit 2.

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Gulbara

Kyrgyzstan

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Current control (ТК № 2). Unit 2. Personal finance. Финансы кредит.


Froggy Jumps Current control (ТК № 2). Unit 2. Personal finance. Финансы кредит.Version en ligne This current control will be given for the 1st year stundents of Finance credit specialties to check their comprehension for Unit 2. par Gulbara 1 What is a "cash machine" also commonly known as? a POS b ATM c CDM 2 Which service allows you to pay bills automatically from your account? a Mortgage b Direct debit c Overdraft 3 A "mortgage" is a specific type of loan used to: a Buy a car b Pay off credit card debt c Buy a house or property 4 Which account is primarily used to keep money and earn interest on it? a Deposit account b Overdraft facility c Online account 5 An "overdraft facility" allows a customer to: a Save money for retirement b Spend more money than they actually have in their account c Transfer money to a foreign country 6 If you want to protect your home or possessions from theft or damage, you need: a An insurance policy b A rental contract c A credit card 7 A "transaction" is: a A meeting with a bank manager b An instance of buying or selling something, or moving money c A type of plastic card 8 Which of these is used to pay for things directly in a store? a Mortgage b Debit card c Deposit account 9 A "standing order" is an instruction to a bank to: a Close an account b Pay a fixed amount of money regularly to a person or organization c Increase the interest rate 10 To "take out" money from an account is the same as to: a Deposit b Withdraw c Transfer 11 What does it mean to "transfer" money? a To spend it all in one shop b To borrow it from a bank c To move money from one account to another 12 When a bank "charges" a fee, it means: a They give you free money b You have to pay the bank for a service c They increase your interest 13 "Personal debt" refers to: a Money that you owe to others or the bank b Money you have saved in the bank c The value of your house 14 What is "interest" in the context of a deposit account? a The name of a bank branch b Money the bank pays you for keeping your money with them c A fee you pay to the bank 15 A "complaint" is made when a customer is: a Very happy with the service b Unhappy or dissatisfied with a service or product c Looking for a new job 16 To "apologize" means to: a Ask for more money b Say that you are sorry for a mistake or inconvenience c Ignore the customer 17 "Compensation" is something (usually money) given to: a The bank manager as a bonus b A customer to make up for a mistake or loss c New employees 18 To "acknowledge" a mistake means to: a Hide it from the customer b Accept or admit that the mistake happened c Blame someone else 19 What is "customer loyalty"? a When a company changes its name b When a bank closes its doors c When a customer continues to use the same company over a long period 20 An "inconvenience" is: a A helpful service b A cause of trouble or difficulty for a customer c A successful transaction 21 Why is it often better to keep an existing customer than find a new one? a It costs nothing to find new customers b Winning a new customer costs a lot in marketing and communication c Existing customers never complain 22 According to the text, a "complaining customer" is an opportunity to: a Lose money b Demonstrate the company's commitment and build loyalty c Charge extra fees 23 "Long-term gain" refers to: a Money made in the next five minutes b A small discount today c Benefits or profits that happen over a long period of time 24 Which phrase is used to give a suggestion? a "You must do this." b "Why don't you try...?" c "I did that yesterday." 25 When writing an email to a customer, "We are very sorry for the inconvenience" is an example of: a A request for money b An apology c 26 Which of the following is a way to express a "possibility" or "option"? a "You could..." b "You have to..." c "It is impossible to..." 27 In a business email, "I look forward to hearing from you" is usually placed: a At the very beginning b In the middle of a paragraph c 28 If a website is "secure," it means it is: a Dangerous to use b Safe and protected against hackers or fraud c Only for bank employees 29 To "respond" to a customer means to: a Answer them or take action regarding their request b Delete their email c Wait for a month before speaking 30 To "earn" money (e.g., interest) means to: a Give money away b Borrow money from a friend c Receive money in return for work or for lending money

Current control (ТК № 2). Unit 2. Personal finance. Финансы кредит.

Froggy Jumps

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Current control (ТК № 2). Unit 2. Personal finance. Финансы кредит.Version en ligne

par Gulbara

What is a "cash machine" also commonly known as?

Which service allows you to pay bills automatically from your account?

A "mortgage" is a specific type of loan used to:

Which account is primarily used to keep money and earn interest on it?

An "overdraft facility" allows a customer to:

If you want to protect your home or possessions from theft or damage, you need:

A "transaction" is:

Which of these is used to pay for things directly in a store?

A "standing order" is an instruction to a bank to:

To "take out" money from an account is the same as to:

What does it mean to "transfer" money?

When a bank "charges" a fee, it means:

"Personal debt" refers to:

What is "interest" in the context of a deposit account?

A "complaint" is made when a customer is:

To "apologize" means to:

"Compensation" is something (usually money) given to:

To "acknowledge" a mistake means to:

What is "customer loyalty"?

An "inconvenience" is:

Why is it often better to keep an existing customer than find a new one?

According to the text, a "complaining customer" is an opportunity to:

"Long-term gain" refers to:

Which phrase is used to give a suggestion?

When writing an email to a customer, "We are very sorry for the inconvenience" is an example of:

Which of the following is a way to express a "possibility" or "option"?

In a business email, "I look forward to hearing from you" is usually placed:

If a website is "secure," it means it is:

To "respond" to a customer means to:

To "earn" money (e.g., interest) means to: