CRM Skills

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Choose the best option for each question.

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Nicolle Desire Arriaza Ruiz

Guatemala

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CRM SkillsVersion en ligne Choose the best option for each question. par Nicolle Desire Arriaza Ruiz 1 What does CRM stand for? a Customer Relationship Manager b Customer Relationship Management c Customer Resources Management 2 What are CRM systems? a Platforms that centralize customer data, automate sales and marketing tasks, and enhance team collaboration to drive growth. b Platforms that centralize the relationship with customers by automating processes during customer interactions. c Platforms that allow us to manage customers data by making predictions on new customers and what they are looking for based on other customers' data. 3 What are the two types of CRM skills reviewed? a Technical & Friendly Skills b Technical & Interpersonal Skills c Technological & Personal Skills 4 Showing empathy during a customer interaction is an example of... a soft & interpersonal skills b technical and analytical skills 5 Managing and analyzing customer data is an example of... a soft & interpersonal skills b technical & analytical skills 6 Monitoring KPIs is an example of... a soft & interpersonal skills b technical & analytical skills 7 Having great communication skills is an example of... a soft & interpersonal skills b technical & analytical skills 8 Being able to address customer concerns and complaints efficiently is an example of... a soft & interpersonal skills b technical & analytical skills 9 What is a benefit of CRM systems? a The data is organized in a way only AI can find it. b Companies don't have to hire people anymore. c Streamlining workflow which reduces manual work.

CRM SkillsVersion en ligne

Choose the best option for each question.

par Nicolle Desire Arriaza Ruiz

What does CRM stand for?

Customer Relationship Manager

Customer Relationship Management

Customer Resources Management

What are CRM systems?

Platforms that centralize customer data, automate sales and marketing tasks, and enhance team collaboration to drive growth.

Platforms that centralize the relationship with customers by automating processes during customer interactions.

Platforms that allow us to manage customers data by making predictions on new customers and what they are looking for based on other customers' data.

What are the two types of CRM skills reviewed?

Technical & Friendly Skills

Technical & Interpersonal Skills

Technological & Personal Skills

Showing empathy during a customer interaction is an example of...

soft & interpersonal skills

technical and analytical skills

Managing and analyzing customer data is an example of...

soft & interpersonal skills

technical & analytical skills

Monitoring KPIs is an example of...

soft & interpersonal skills

technical & analytical skills

Having great communication skills is an example of...

soft & interpersonal skills

technical & analytical skills

Being able to address customer concerns and complaints efficiently is an example of...

soft & interpersonal skills

technical & analytical skills

What is a benefit of CRM systems?

The data is organized in a way only AI can find it.

Companies don't have to hire people anymore.

Streamlining workflow which reduces manual work.

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CRM Skills

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À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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CRM SkillsVersion en ligne

par Nicolle Desire Arriaza Ruiz

What does CRM stand for?

What are CRM systems?

What are the two types of CRM skills reviewed?

Showing empathy during a customer interaction is an example of...

Managing and analyzing customer data is an example of...

Monitoring KPIs is an example of...

Having great communication skills is an example of...

Being able to address customer concerns and complaints efficiently is an example of...

What is a benefit of CRM systems?

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