ENCES Frogger Quiz

Froggy Jumps

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ENCES Quiz

Créé par

Rebecca Rizzo

United States

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#	Jeux	Précision	temps
1	Rebecca Rizzo 11 Mars 2026	% 100	01:23
2	Anonyme 30 Juillet 2026	% 75	02:03
3	Anonyme 30 Juillet 2026	% 63	00:29
4	Anonyme 30 Juillet 2026	% 63	00:32
5	Anonyme 30 Juillet 2026	% 63	01:53
6	Anonyme 30 Juillet 2026	% 50	00:30
7	Anonyme 29 Juillet 2026	% 38	03:38

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ENCES Frogger Quiz


Froggy Jumps ENCES Frogger QuizVersion en ligne ENCES Quiz par Rebecca Rizzo 1 Where should PCRs check for VR&E Office telephone numbers? a Desk Reference and/or VR&E Office Directory b Public online directory only c Internal memo from supervisor 2 PCRs must verify which pieces of information when completing a VAF 27-0820? a Email and telephone number b Mailing address and telephone number c Email, mailing address, and telephone number 3 When is a status required based on the following scenarios? Select the best option. a The claimant asks to reschedule an exam b The claimant asks a directly asked question and the claim is still open c The claimant has a question about their claim and PCR sees that the claim is closed 4 The greeting used depends on whether the caller successfully enters information into which system(s)? a The Interactive Voice Response (IVR) with Computer Telephony Integration (CT) b CRM/UD-O c UiPath Assistant 5 Scenario: the SSN was successfully entered into the IVR/CTI system, the CTI greeting is required. Which two pieces of information will be visually verified (and verbally collected if missing or incorrect)? a SSN and BOS b DOB and BOS c DOB and Name 6 Tone of the correspondence must be courteous and professional. To accomplish this, PCRs must: a Proofread and use spellcheck to avoid grammatical and typographical errors b Include slang or casual language c Include incorrect punctuation 7 New ITF guidance (starting locally 03/2026): PCRs must verify which information when submitting an ITF? a Contact information: address, telephone, email (and update as necessary) b Contact information: address, telephone (and update as necessary) c Contact information: telephone, email (and update as necessary) 8 Security Pin - Exception "Pin-failed". When PCRs see this solicitation in CRM, what does this mean? a There was a a supervisor escalation on that other call b Caller failed EIDP for Security Pin c Pin was not solicited on that other call. Solicitation required on your call

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

ENCES Frogger Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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ENCES Frogger QuizVersion en ligne

par Rebecca Rizzo

Where should PCRs check for VR&E Office telephone numbers?

PCRs must verify which pieces of information when completing a VAF 27-0820?

When is a status required based on the following scenarios? Select the best option.

The greeting used depends on whether the caller successfully enters information into which system(s)?

Scenario: the SSN was successfully entered into the IVR/CTI system, the CTI greeting is required. Which two pieces of information will be visually verified (and verbally collected if missing or incorrect)?

Tone of the correspondence must be courteous and professional. To accomplish this, PCRs must:

New ITF guidance (starting locally 03/2026): PCRs must verify which information when submitting an ITF?

Security Pin - Exception "Pin-failed". When PCRs see this solicitation in CRM, what does this mean?