ENCES Fill in the Blank

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Review and identity checks

Rebecca Rizzo

United States

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Compléter ENCES Fill in the BlankVersion en ligne Review and identity checks par Rebecca Rizzo 1 During every interaction with a Veteran / beneficiary , PCRs must review the record to determine if the Veteran / beneficiary is in receipt of VBA benefit payments and is unbanked ( receiving payments via or ) . 2 All questions must be completely answered directly by the caller . 3 PCRs must advise requesters that and correspondence from the are the options to receive the correspondence . 4 PCRs must ask to place the caller on . Holds must be no longer than minutes . 5 PCRs are responsible for ensuring the scripted status is provided , regardless of what is suggested by . 6 When completing , verify if the individual is calling from a of record . 7 For VR&E Counselor , PCRs must review the station's Desk Reference and / or VR&E Office Directory for VR&E Office telephone numbers . PCRs must provide the to the caller and attempt a transfer and enter a note in the system documenting the action taken .