BPO & Call Center Basics Quiz

Froggy Jumps

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Test your BPO and call center knowledge

Créé par

Hanniefah Gandamato

Philippines

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BPO & Call Center Basics Quiz


Froggy Jumps BPO & Call Center Basics QuizVersion en ligne Test your BPO and call center knowledge par Hanniefah Gandamato 1 1. What is a main reason companies outsource to BPO providers? a To delay technology upgrades b To reduce costs and focus on core business c To increase in-house staff 2 2. Which type of outsourcing involves contracting services outside a company’s home country? a Offshore outsourcing b Onshore outsourcing c Nearshore outsourcing 3 3. Which service area is NOT a basic BPO category listed in the material? a Human resources b Software development c Finance and Accounting 4 4. What does Knowledge Process Outsourcing (KPO) involve? a Simple data entry b Activities requiring greater skill and expertise c Basic customer helpdesk 5 5. Which call center function handles inbound customer service queries and transactions? a Data cleansing b Telemarketing (outbound) c Customer service (inbound) 6 6. Which activity is a typical outbound call center task? a Leads generation and telemarketing b Order processing c Data cleansing 7 7. What is the purpose of an Automatic Call Distribution (ACD) system? a Route calls to the next available agent b Block spam calls c Record calls for training 8 8. Which competency is about handling changing situations and environments? a Cross selling b Time management c Change management 9 9. What is cross-selling in a call center context? a Replacing the main product b Selling an additional product to the caller c Stopping a sale 10 10. Which statement best describes BPO’s impact in the Philippines? a BPO is a major source of employment and growth b BPO eliminates all jobs c BPO only serves domestic clients

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BPO & Call Center Basics Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

BPO & Call Center Basics QuizVersion en ligne

par Hanniefah Gandamato

1. What is a main reason companies outsource to BPO providers?

2. Which type of outsourcing involves contracting services outside a company’s home country?

3. Which service area is NOT a basic BPO category listed in the material?

4. What does Knowledge Process Outsourcing (KPO) involve?

5. Which call center function handles inbound customer service queries and transactions?

6. Which activity is a typical outbound call center task?

7. What is the purpose of an Automatic Call Distribution (ACD) system?

8. Which competency is about handling changing situations and environments?

9. What is cross-selling in a call center context?

10. Which statement best describes BPO’s impact in the Philippines?