Room Service Order Quiz

Froggy Jumps

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Test your room service order skills.

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HAZEL TAGADIAD AMPO

Philippines

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Room Service Order Quiz


Froggy Jumps Room Service Order QuizVersion en ligne Test your room service order skills. par HAZEL TAGADIAD AMPO 1 What is the first step in the room service telephone conversation? a Greet the caller after placing on hold b Ask for the guest's room number first c Answer the telephone on the first ring 2 What information must you get from the caller during room service? a Room number and full name b Guest's email address and room number c Guest's contact phone number only 3 Which technique should you use while taking an order? a Suggestive selling b Immediately cancel if unsure c Ignore additions to keep it simple 4 After taking the order, what should you do to confirm it? a Repeat the order and confirm for finalization b Record only the main dish, not sides c Ask for payment first 5 What should you ask the guest regarding delivery time? a Time of delivery b Guest’s favorite color c Preferred checkout date 6 How can the guest settle the bill? a Cash, credit card, or charge to the room b Ask to settle later by email c Bar tab only 7 What is another term for room service? a Lobby catering b Mini-bar service c In-room dining 8 What is a trolley used for in room service? a Delivering foods to the rooms b Carrying laundry only c Cleaning guest rooms 9 Which breakfast types are mentioned in the room service script? a Italian, Japanese, Mexican b Vegan, Gluten-free, Low-sodium c Continental, Traditional, American 10 What is the hospitality goal of room service according to the sheet? a Limit interaction to avoid confusion b Delegate to non-trained staff only c Deliver orders to guests with a warm, pleasant manner

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Room Service Order Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Room Service Order QuizVersion en ligne

par HAZEL TAGADIAD AMPO

What is the first step in the room service telephone conversation?

What information must you get from the caller during room service?

Which technique should you use while taking an order?

After taking the order, what should you do to confirm it?

What should you ask the guest regarding delivery time?

How can the guest settle the bill?

What is another term for room service?

What is a trolley used for in room service?

Which breakfast types are mentioned in the room service script?

What is the hospitality goal of room service according to the sheet?