P&S Game session

Froggy Jumps

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Parties jouées 74 %Précision 71 Temps moyen 01:47

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P&S Ecc Team

Créé par

Ayari Nadine

France

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1	Louay Loulizi 25 Février 2026	% 100	00:37
2	Ben Makhlouf Mehdi 25 Février 2026	% 100	01:02
3	Naoures Soltani 25 Février 2026	% 100	01:14
4	Ayari Nadine 3 Mars 2026	% 100	02:29
5	Ahmed Mejri 21 Juillet 2026	% 92	00:58
6	siwar naffati 25 Février 2026	% 92	01:28
7	Arfaoui Khawla 25 Février 2026	% 92	01:39
8	dalel 26 Février 2026	% 92	02:05
9	Hajer Azzouz 25 Février 2026	% 85	02:15
10	Bahri Heni 24 Février 2026	% 85	02:51

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P&S Game session


Froggy Jumps P&S Game sessionVersion en ligne P&S Ecc Team par Ayari Nadine 1 member(Adyen provider) contacted us about verification failure with no reason, after checking we found out that the reason is : USER_CANNOT_BE_VERIFIED and sub reason: identity proof low quality what should we do? a Contact the payment provider via Email and wait for their resolution b Tell the member directly to re-upload their ID proof c 2 member (MGP provider) contacted us about issues with payouts,L1 agent escalated the case to us, after checking we found out that the KYC is verified, payout are failing for being blocked by fraud policy and the regulatory status has: PEP,should we: a Reject the escalation: wrong issue type b contact MGP via email and wait for their resolution c Tell the member to try making pyouts again 3 DOB should be changed + name in the same ticket: a No b Yes c Depends 4 When treating wallet data change cases, should you check if the member is malicious? a Yes b Depends c No 5 Member has DOB 2004/30/06, wants to change it to 1995/27/08: a We do not change it b We change it c We ask for birth certificat 6 A minor that has completed KYC with their parents Identity, becomes an adult and wants to change their Data: a We are prohibited from changing it b We change it c It depends 7 When can we change the name/surname: a Member got married b Member they do not like their name and wants a new one c Member changed their country of residence 8 Refund failed after dispute was cancelled, ticket was escalated to the issue type: Disputes a WE and ask them to escalate to the refunds issue type b Escalate to L3 c We treat the ticket 9 Dispute case should be treated when: a dispute is under review b dispute is won/lost c dispute is cancelled 10 What should you do if Adyen requests 'Proof of Legal Guardianship'? a Ask the member to provide the proof directly within the ticket b Enable the legal guardianship upload field in Jira c 11 When requesting to enable missing fields in Jira, which of these is NOT a valid option to be stated in the description? a PROOF OF LEGAL GUARDIANSHIP b BANK STATEMENT c PROOF OF RESIDENCE 12 When an agent needs to request a field enablement, what is the mandatory first step regarding the Jira ticket? a Follow the “Request to enable missing fields” step exactly as described without going off-script b Summarize the member’s issue in your own words to save time. c 13 A standard member receives the error message: “Something went wrong: Please check name and surname that you entered” while trying to activate their wallet. What is the first thing you should check? a If the member's email address uses a generic business prefix (e.g., support@ or noreply@) b If the member has a typo in their legal First Name or Surname field. c

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

P&S Game session

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

P&S Game sessionVersion en ligne

par Ayari Nadine

member(Adyen provider) contacted us about verification failure with no reason, after checking we found out that the reason is : USER_CANNOT_BE_VERIFIED and sub reason: identity proof low quality what should we do?

member (MGP provider) contacted us about issues with payouts,L1 agent escalated the case to us, after checking we found out that the KYC is verified, payout are failing for being blocked by fraud policy and the regulatory status has: PEP,should we:

DOB should be changed + name in the same ticket:

When treating wallet data change cases, should you check if the member is malicious?

Member has DOB 2004/30/06, wants to change it to 1995/27/08:

A minor that has completed KYC with their parents Identity, becomes an adult and wants to change their Data:

When can we change the name/surname:

Refund failed after dispute was cancelled, ticket was escalated to the issue type: Disputes

Dispute case should be treated when:

What should you do if Adyen requests 'Proof of Legal Guardianship'?

When requesting to enable missing fields in Jira, which of these is NOT a valid option to be stated in the description?

When an agent needs to request a field enablement, what is the mandatory first step regarding the Jira ticket?

A standard member receives the error message: “Something went wrong: Please check name and surname that you entered” while trying to activate their wallet. What is the first thing you should check?