SW Tone & Communication Quiz

Froggy Jumps

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Test your customer communication skills.

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Rayghaana

United Kingdom

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1	Rayghaana 20 Février 2026	% 90	01:30

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SW Tone & Communication Quiz


Froggy Jumps SW Tone & Communication QuizVersion en ligne Test your customer communication skills. par Rayghaana 1 What is the main purpose of a sincere apology with empathy? a To end the call quickly b To show you understand how they feel c To prove the customer is wrong 2 Why must letters be correctly formatted? a To match the customer’s writing style b To ensure every paragraph is neat and clear c To make the letter look longer 3 What should you always check for before sending a letter or email? a Spelling and grammar mistakes b Font colour only c The customer’s postcode only 4 What must you do when using punctuation and grammar? a Write everything in capital letters b Ensure there are no missing full stops or mistakes c Avoid commas and full stops 5 Why must account references be checked correctly? a To make the letter sound formal b To speed up call handling time c To avoid using the wrong customer’s information 6 Which detail must be included in your communication? a Your favourite colour b Your manager’s name c Your job title and name 7 Which describes SW Tone of Voice? a Very short messages without details b Relaxed, honest, and human wording c Formal, strict, and distant wording 8 Why is Southern Water’s tone described as 'refreshing'? a It avoids speaking to customers b It uses complicated business language c It gives customers a positive, honest experience 9 What should you avoid when communicating with customers? a Being honest and friendly b Checking spelling and grammar c Using slang in formal letters 10 Which is true about providing correct contact details? a Provide as much data as possible, even if irrelevant b Ignore small discrepancies c Use accurate information to avoid miscommunication

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

SW Tone & Communication Quiz

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Froggy Jumps

SW Tone & Communication QuizVersion en ligne

par Rayghaana

What is the main purpose of a sincere apology with empathy?

Why must letters be correctly formatted?

What should you always check for before sending a letter or email?

What must you do when using punctuation and grammar?

Why must account references be checked correctly?

Which detail must be included in your communication?

Which describes SW Tone of Voice?

Why is Southern Water’s tone described as 'refreshing'?

What should you avoid when communicating with customers?

Which is true about providing correct contact details?