Knowledge Nuggets - CX & CARE

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Test your knowledge in preparation of the monthly assessment.

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Gafar

Nigeria

Ce jeu est une version de

FINAL PRACTICE

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1	Nancy 13 Février 2026	% 100	00:28
2	Joyce 13 Février 2026	% 100	00:29
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6	Nemesis 12 Février 2026	% 100	00:32
7	Nancy 13 Février 2026	% 100	00:34
8	Tosin 13 Février 2026	% 100	00:40
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Knowledge Nuggets - CX & CARE


Knowledge Nuggets - CX & CAREVersion en ligne Test your knowledge in preparation of the monthly assessment. par Gafar 1 Mr. Gafar calls in complaining that his DStv is showing “E48- 32 error message. Below are the most likely causes of the error except a Bad weather b Incorrect network configurations c Dish misalignment d Expired subscription 2 Recurring payment option on MyDStv app can be set up and cancelled at anytime a No b Yes 3 Add-ons can be added to a DStv account via MYDStv App. a True b False 4 A customer's decoder is switched on and on video mode. However, the TV screen is blank. Select the possible cause from the options below. a TV is not powered on. b Decoder software issues c Installation issues d Decoder is on standby 5 Mr. Bayo called to report that his secondary DStv decoder is showing an E16 error. He mentioned that he has tried restarting both his main and secondary decoders, but the error persists, preventing him from watching any channels on the secondary decoder. What is the most appropriate wrap up to choose? a Technical - E16 - Xtraview Activation b Technical - E16 - Xtraview Related Problem c Technical – Other Error d Technical -Waiting For Communication 6 Miss Ekaette, a Compact package subscriber, contacts the Assisted Digital team to report that she can no longer access CBS Justice (Channel 170) on her Explora decoder. As a CSR, what steps would you take to resolve this issue? a Ask the customer to reset the decoder to factory default b Advise the customer to upgrade the subscription immediately c Inform the customer that the channel has been terminated and is no longer available, and suggest alternative channels d Advise the customer to rescan the decoder to restore the channel 7 Alhaja. Rukayat is asked to enter the default PIN (1-2-3-4), but the PIN dialogue box is not displaying on her TV screen. What should you advise next? a Change the TV source b Perform a software upgrade c Switch off the decoder d Press the OK button to reveal the PIN code text box 8 The current offer - We’ve Got You Promotion is expected to run between ............................. & ................................. a 01 February 2026 until 31 March 2026 b 01 January 2026 until 29 February 2026 c 01 January 2026 until 28 February 2026 d 01 January 2025 until 28 February 2026 9 Mr. Felix would like to see 3 i-plate information bars at the same time whenever He presses the Info button. Direct him to activate the settings on his decoder. a Press Help → Scroll to General Information → Press OK button → Adjust I-plates to 3 lines b Press Help → Scroll to Settings → User Preferences → General & Press OK button → Adjust I-plates to 3 lines c Press Help → Scroll to Settings → User Preferences → Audio → Adjust I-plates to 3 lines d Press Help → Scroll to Settings → Scroll to General Information → Press OK on Information Central → → Adjust I-plates to 3 lines 10 Mrs. Suliat, called you to request for an upgrade of her DStv account. Upon investigation, it was discovered that She has not made payment for the upgrade. What is the most appropriate Wrap-Up code to select after this interaction with the customer? a Billing - E16 - Upgrade b Billing - Missing payment c Billing - Upgrade d Billing - E16 - Downgrade 11 Select your department from the options a Assisted Digital b Value Chain Support c Call Centre

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Knowledge Nuggets - CX & CARE

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Knowledge Nuggets - CX & CAREVersion en ligne

par Gafar

Mr. Gafar calls in complaining that his DStv is showing “E48- 32 error message. Below are the most likely causes of the error except

Recurring payment option on MyDStv app can be set up and cancelled at anytime

Add-ons can be added to a DStv account via MYDStv App.

A customer's decoder is switched on and on video mode. However, the TV screen is blank. Select the possible cause from the options below.

Miss Ekaette, a Compact package subscriber, contacts the Assisted Digital team to report that she can no longer access CBS Justice (Channel 170) on her Explora decoder. As a CSR, what steps would you take to resolve this issue?

Alhaja. Rukayat is asked to enter the default PIN (1-2-3-4), but the PIN dialogue box is not displaying on her TV screen. What should you advise next?

The current offer - We’ve Got You Promotion is expected to run between ............................. & .................................

Mr. Felix would like to see 3 i-plate information bars at the same time whenever He presses the Info button. Direct him to activate the settings on his decoder.

Mrs. Suliat, called you to request for an upgrade of her DStv account. Upon investigation, it was discovered that She has not made payment for the upgrade. What is the most appropriate Wrap-Up code to select after this interaction with the customer?

Select your department from the options