Workplace Expressions

Froggy Jumps

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Choose the suitable expressions for each situation

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Samar Hebashy

Egypt

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Workplace Expressions


Froggy Jumps Workplace ExpressionsVersion en ligne Choose the suitable expressions for each situation par Samar Hebashy 1 An agent skips required steps to finish tickets faster, which causes customer complaints. Which expression best describes what the agent did? a A) Get the ball rolling b B) Think outside the box c C) Cut corners 2 Manager: The project hasn’t started yet. Agent: I’ll start contacting the customer and open the case today. Which expression fits the agent’s action? a A) Back to square one b B) Get the ball rolling c C) Throw in the towel 3 An employee gives a refund before checking the policy or getting approval. Which expression matches this behavior? a A) Think outside the box b B) Jump the gun c C) Cut to the chase 4 Team Lead: The usual solution won’t work in this case. Agent: Then I’ll try a creative solution within company policy. Which expression fits best? a A) Think outside the box b B) Cut corners c C) Back to square one 5 After discovering incorrect information in a case, the team must restart the entire process. Which expression describes this situation? a A) Cut to the chase b B) Throw in the towel c C) Back to square one 6 Agent: This case is too difficult. I don’t want to deal with it anymore. Which expression best completes the agent’s feeling? a Get the ball rolling b Throw in the towel c Think outside the box 7 Manager: We don’t have much time. Please explain the problem quickly and clearly. Which expression should the manager use? a A) Cut corners b B) Cut to the chase c C) Back to square one

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Workplace Expressions

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Workplace ExpressionsVersion en ligne

par Samar Hebashy

An agent skips required steps to finish tickets faster, which causes customer complaints. Which expression best describes what the agent did?

Manager: The project hasn’t started yet. Agent: I’ll start contacting the customer and open the case today. Which expression fits the agent’s action?

An employee gives a refund before checking the policy or getting approval. Which expression matches this behavior?

Team Lead: The usual solution won’t work in this case. Agent: Then I’ll try a creative solution within company policy. Which expression fits best?

After discovering incorrect information in a case, the team must restart the entire process. Which expression describes this situation?

Agent: This case is too difficult. I don’t want to deal with it anymore. Which expression best completes the agent’s feeling?

Manager: We don’t have much time. Please explain the problem quickly and clearly. Which expression should the manager use?