Appropriate and Inappropriate communication

Froggy Jumps

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Appropriate and inappropriate communication

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Kai

United Kingdom

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Froggy Jumps Appropriate and Inappropriate communicationVersion en ligne Appropriate and inappropriate communication par Kai 1 Which of these is a form of appropriate verbal communication? a Open Body Posture b Frowning c Listening 2 Which of these is NOT a form of appropriate non verbal communication a Standing still b Closed body posture c Facing the person speaking 3 Which of these best describes how an employee should appropriately communicate with an angry customer? a Listening, speaking calmly, standing still, open body posture b Listening, fidgeting, looking away, open body posture c Shouting, closed body posture, abusive language 4 Which of these best describes aggressive communication a Avoiding eye contact, slouched, not speaking b Maintaining eye contact, solid and firm posture c Interrupting, loudly speaking, staring 5 Which of these behaviours does not represent Passive communication? a Actively listening b Avoiding eye contact c Slouching 6 Which of these forms of nonverbal communication is best for employees and why? a Confident- the employee should show the customer who is in control b Assertive- the employee should listen to the customer and respond calmly but firmly c Aggressive- the employee should not listen to the customer and do what they think is right. 7 Which of these is a form of negative body language? a Nodding b Pen/foot tapping c Facing other person 8 Which of these is the best tone of voice to use when answering queries a Calm but firm b Relaxed and unclear c Angry and tense

Froggy Jumps

Appropriate and Inappropriate communicationVersion en ligne

Appropriate and inappropriate communication

par Kai

Which of these is a form of appropriate verbal communication?

Open Body Posture

Frowning

Listening

Which of these is NOT a form of appropriate non verbal communication

Standing still

Closed body posture

Facing the person speaking

Which of these best describes how an employee should appropriately communicate with an angry customer?

Listening, speaking calmly, standing still, open body posture

Listening, fidgeting, looking away, open body posture

Shouting, closed body posture, abusive language

Which of these best describes aggressive communication

Avoiding eye contact, slouched, not speaking

Maintaining eye contact, solid and firm posture

Interrupting, loudly speaking, staring

Which of these behaviours does not represent Passive communication?

Actively listening

Avoiding eye contact

Slouching

Which of these forms of nonverbal communication is best for employees and why?

Confident- the employee should show the customer who is in control

Assertive- the employee should listen to the customer and respond calmly but firmly

Aggressive- the employee should not listen to the customer and do what they think is right.

Which of these is a form of negative body language?

Nodding

Pen/foot tapping

Facing other person

Which of these is the best tone of voice to use when answering queries

Calm but firm

Relaxed and unclear

Angry and tense

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Appropriate and Inappropriate communication

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Appropriate and Inappropriate communicationVersion en ligne

par Kai

Which of these is a form of appropriate verbal communication?

Which of these is NOT a form of appropriate non verbal communication

Which of these best describes how an employee should appropriately communicate with an angry customer?

Which of these best describes aggressive communication

Which of these behaviours does not represent Passive communication?

Which of these forms of nonverbal communication is best for employees and why?

Which of these is a form of negative body language?

Which of these is the best tone of voice to use when answering queries

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