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Froggy Jumps

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Danna

United States

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Froggy Jumps QUIZ QUIZVersion en ligne QUIZ QUIZ QUIZ par Danna 1 When processing a disenrollment, which element is required for the member’s request to be processed? a A written, signed request including a valid, available Election Period b An escalation note to Tier 3 indicating urgency c Verbal confirmation of intent only 2 Why must a UCard be activated before use? a To enable purchases of approved OTC products, food, utilities (if eligible), and spending rewards b To allow members to view their plan documents online c To automatically deactivate any previous UCard 3 What happens if a member changes their Medicare D-SNP plan during the Annual Election Period (Oct 15–Dec 7) under the new PathWays Dual Care program? a Both Medicare and PathWays Medicaid plans update automatically to match the new Medicare D-SNP b The member must separately contact the state to update Medicaid coverage c The change takes effect immediately upon request 4 Effective January 1, 2026, what change will occur for UnitedHealthcare Community Plan transportation services? a All markets using ModivCare will transition to SafeRide, MTM, Meditrans, or Kaizen b Transportation benefits will be discontinued for members c ModivCare will remain the primary transportation vendor for all markets 5 If a member calls on December 15, 2025, to schedule transportation for January 2026 in North Carolina, what is the correct advocate action? a Provide the 2026 MTM transportation number and offer to transfer the member to MTM b Advise the member to call back after January 1, 2026 c Schedule the trip through ModivCare since it is before January 1, 2026 6 On December 15, 2025, a member calls to schedule transportation for January 5, 2026. What should you do first? a Verify 2026 transpo coverage in Maestro, then provide the 2026 scheduling number or offer transfer b Transfer the call to the 2025 vendor c Tell the member to call back on January 1, 2026 7 In the Care Connector dashboard, which feature helps you launch the next most urgent case from the queue? a Real-time support (HouseCalls transfer) b Get Most Urgent button c Care Connector plan

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QUIZ QUIZ

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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QUIZ QUIZVersion en ligne

par Danna

When processing a disenrollment, which element is required for the member’s request to be processed?

Why must a UCard be activated before use?

What happens if a member changes their Medicare D-SNP plan during the Annual Election Period (Oct 15–Dec 7) under the new PathWays Dual Care program?

Effective January 1, 2026, what change will occur for UnitedHealthcare Community Plan transportation services?

If a member calls on December 15, 2025, to schedule transportation for January 2026 in North Carolina, what is the correct advocate action?

On December 15, 2025, a member calls to schedule transportation for January 5, 2026. What should you do first?

In the Care Connector dashboard, which feature helps you launch the next most urgent case from the queue?