Verifying Transactions

Froggy Jumps

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refresher

Tammi

United States

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Froggy Jumps Verifying TransactionsVersion en ligne refresher par Tammi 1 What should you always provide to CH when verifying transactions? a Date, Merchant Name, Dollar Amount b Merchant Name, Dollar Amount, If approved or not c Dollar Amount, Merchant Name, Time stamp 2 How many transactions are REQUIRED to verify if no fraud is found? a 4 - The alert, and 3 previous b 3 - The alert, and 2 previous c 1 - Just the alert 3 Before verifying what should you ALWAYS do first? a Sort alerts and activity by time and date (Fraud Queue Detail grid & Cardholder Authorizations grid) b Sort activity by time and date (Cardholder Authorizations grid) c Sort alerts by time (Fraud Queue Detail grid) 4 Once we confirm fraud and verify until valid what should we do next? a Work the case for Fraud b Confirm any activity that occurred after the alerted transaction c Verify every transaction before the alert 5 Case has already been worked as Not Fraud, can we rework? a No, refer to FI. b Only if the CH states the card isn't working. c Only if the CH states they are now seeing fraudulent activity.