Quiz de Gestión Hotelera

Froggy Jumps

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Desafía tus conocimientos hoteleros.

Créé par

Yadeline Saldaña

Panama

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Quiz de Gestión Hotelera


Froggy Jumps Quiz de Gestión HoteleraVersion en ligne Desafía tus conocimientos hoteleros. par Yadeline Saldaña 1 Which department is responsible for reservations and welcoming guests? a garage b cleaning c reception 2 What does the ADR indicate in a hotel? a Daily satisfaction index b Average daily rate c Daily occupancy rate 3 What is yield management? a Demand revenue management b Operational cost management c Operational cost management 4 What KPI measures profitability per available room? a GOP b RevPAR c NPS 5 Which PMS function manages reservations and guests? a CRM (Relationship Management) b PMS (Property Management System) c ERP (Enterprise Resource Planning) 6 Which department is responsible for cleaning and restocking rooms? a Reception b Events c Rooms 7 What primarily measures guest satisfaction at the end of their stay? a ADR b Occupation c NPS 8 What is a standardization of processes for customer service? a Quality service b Installed capacity c Gross income 9 What factor influences the cleanliness and maintenance score? a Housekeeping routines b Room rate c Age of the building 10 What is the main objective of reservation management? a Maximize occupancy and revenue b Raising prices without demand c Reduce staff 11 What English term is used for hotel reception? a Reception b Lobby c Concierge 12 What is the name of the department that manages reservations? a Concierge desk b Reservations desk c Front office 13 What is the name of the department that manages reservations? a Concierge b Receptionist c Bellboy 14 What does 'No-show' mean in the hotel industry? a Guest who does not arrive b Guest who checks out late c Guest who cancels 15 What is an OTA? a Online Travel Agency b Online Ticket Agent c Overnight Travel Access 16 What does 'housekeeping'? a Cleaning of rooms b Food preparation c Front desk operations 17 What does ADR mean in hotel management? a Actual Daily Revenue b Annual Daily Return c Average Daily Rate 18 What does 'yield management' entail? a Staff scheduling b Pricing strategy to maximize revenue c Inventory control only 19 What does 'full board' mean? a Breakfast only b Bed and breakfast c All meals included 20 What does 'RevPAR' indicate? a Revenue per available room b Daily revenue per guest c Rooms per day

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Quiz de Gestión Hotelera

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

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Quiz de Gestión HoteleraVersion en ligne

par Yadeline Saldaña

Which department is responsible for reservations and welcoming guests?

What does the ADR indicate in a hotel?

What is yield management?

What KPI measures profitability per available room?

Which PMS function manages reservations and guests?

Which department is responsible for cleaning and restocking rooms?

What primarily measures guest satisfaction at the end of their stay?

What is a standardization of processes for customer service?

What factor influences the cleanliness and maintenance score?

What is the main objective of reservation management?

What English term is used for hotel reception?

What is the name of the department that manages reservations?

What is the name of the department that manages reservations?

What does 'No-show' mean in the hotel industry?

What is an OTA?

What does 'housekeeping'?

What does ADR mean in hotel management?

What does 'yield management' entail?

What does 'full board' mean?

What does 'RevPAR' indicate?