Service Desk Documentation Game

Froggy Jumps

(4)

Parties jouées 72

Créer une copie

À propos de cette activité

Test your knowledge of documenting Service Desk cases.

Créé par

Purple Morpho

Costa Rica

Téléchargez la version pour jouer sur papier

Top 10 résultats

#	Jeux	Précision	temps
1	Andres 29 Octobre 2025	% 100	01:40
2	Grettel 28 Octobre 2025	% 100	01:43
3	lou 29 Octobre 2025	% 100	01:46
4	Monse 29 Octobre 2025	% 100	01:53
5	Pumpkin Sieg 29 Octobre 2025	% 100	02:00
6	Javier 29 Octobre 2025	% 93	01:41
7	Rey 29 Octobre 2025	% 93	01:42
8	Ze 29 Octobre 2025	% 93	01:47
9	yei 29 Octobre 2025	% 93	02:07
10	Vero 29 Octobre 2025	% 93	02:11

Voulez-vous apparaître dans le Top 10 de ce jeu? Connectez-vous pour vous identifier.

Créez votre propre jeu gratuite à partir de notre créateur de jeu

Affrontez vos amis pour voir qui obtient le meilleur score dans ce jeu

Créer un défi

		%
	Anonyme	%
		%
		%

Imprimez votre jeu

Service Desk Documentation Game


Froggy Jumps Service Desk Documentation GameVersion en ligne Test your knowledge of documenting Service Desk cases. par Purple Morpho 1 What is the main objective of documenting a case in the Service Desk? a Facilitate tracking and resolution of problems b To create more work for the team c To follow the company policy only 2 What information must not be missing in good documentation? a Agent's UPIN b Clear description of the problem and steps taken c Agent's phone number 3 What can cause incomplete documentation? a Increased productivity b Delays in resolution c Greater customer satisfaction 4 What is the correct template order for documenting an interaction? a Troubleshooting, solution, User information. b User information, detailed issue description, troubleshooting, and solution c Detailed issue description, user information, troubleshooting. 5 True or False: Documentation is only needed for complex cases. a Sometimes b False c True 6 True or False: It's important to use technical and clear language when documenting. a True b False c Sometimes 7 A well-documented case should include which of the following? a Clear problem description and steps performed b Camera model used by the user c Client's Security questions. 8 What is a proper description for a ticket? a The user reports cannot access Outlook since yesterday after a windows update.Application error:0x8 b Outlook Issues. c App not working properly. Outlook issues. second ticket. 9 Which statement is true about documenting cases? a Documentation should be clear and technical b Use vague language to save time c Documentation is optional 10 True - False : Each ticket must include the date and time of creation. a False b True c 11 True - False : Each ticket must include the date and time of creation. a False b True c 12 Is it necessary to include the time the user says they will be available for contacted? a Not necessary under any circumstances b There is no scenario where it is necessary. c It's always good idea. 13 False - true: Documentation is only necessary if the case is complex a False b True c 14 Can I include the BitLocker recovery key in the documentation, in case the user needs it? a Sure! b Great Idea! c Oh Hell no! 15 It's acceptable to use abbreviations like “gonna” in documentation? a Sure thing! b Oh no! c Depends of the user. 16 Choose the best option for a title ticket a Hardware issues b Hardware issues - Computer damage c Bulding 205 or WFH - W0023331 - PC not staring up properly after Windows update

Vous pouvez intégrer le jeu dans un LMS compatible avec LTI 1.1 ou LTI 1.3 comme Canvas, Moodle ou Blackboard. Les scores seront ainsi automatiquement enregistrés dans le carnet de notes de la plateforme.

Service Desk Documentation Game

Froggy Jumps

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

Froggy Jumps

The Integumentary System

Froggy Jumps

Ethos, Pathos, and Logos Quiz

Froggy Jumps

pizza

Froggy Jumps

Bill of Rights Game - The Constitutionalist

Froggy Jumps

Phlebotomy Order of Draw Quiz

Froggy Jumps

Service Desk Documentation GameVersion en ligne

par Purple Morpho

What is the main objective of documenting a case in the Service Desk?

What information must not be missing in good documentation?

What can cause incomplete documentation?

What is the correct template order for documenting an interaction?

True or False: Documentation is only needed for complex cases.

True or False: It's important to use technical and clear language when documenting.

A well-documented case should include which of the following?

What is a proper description for a ticket?

Which statement is true about documenting cases?

True - False : Each ticket must include the date and time of creation.

True - False : Each ticket must include the date and time of creation.

Is it necessary to include the time the user says they will be available for contacted?

False - true: Documentation is only necessary if the case is complex

Can I include the BitLocker recovery key in the documentation, in case the user needs it?

It's acceptable to use abbreviations like “gonna” in documentation?

Choose the best option for a title ticket