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(Sep-Oct review)

Créé par

Brittany Lewis

Jamaica

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Refresher


RefresherVersion en ligne (Sep-Oct review) par Brittany Lewis 1 A customer reaches out reporting that their RYZE Superfoods bag arrived torn, and they mention they purchased it from our website. You’re filling out the CAF form to report the issue. a Mark “No” for CAF since it’s an Amazon order b Leave the Order Source blank since it’s not from the official store c Select “Yes” for CAF and choose “website” in the Order Source field d Close the ticket and ask the customer to contact Amazon directly 2 What two pieces of information must be included when escalating an Amazon order to our AMZ team? a Order ID and contact reason b order ID and customer's email c customer name and shipping address d tracking number and contact reason 3 What should you do if the customer cannot provide an Amazon Order ID? a Use the Procedure:AMZ Macro b Direct the customer to Amazon customer support c Provide tracking information without the order ID d Escalate the issue to the SME team 4 Which macro should be used to obtain customer details for Amazon order verification? a Order: customer details b Amazon: Tracking info needed c Procedure: AMZ d Amazon: need Amazon order ID 5 What should you select if the issue is not related to a product or the product is unclear? a Other b General information c Pending Product d Product Not Mentioned 6 What should happen if a customer reports an incomplete order but doesn’t specify the product? a Select coffee because all of our customers order Coffee first b Tag as product Not Mentioned c Escalate to our SMEs d No tag needed 7 Which macros should be used for customer data deletion or marketing opt-out requests? a Data Deletion Request: Delete Info and Do Not Sell Info b Use the data deletion procedure c We can unsubscribe the customer in SPP d Data deletion request: General 8 What triggers the start of processing a customer’s data deletion request? a Sending confirmation to Alex or Andree's email b Receiving a confirmation SMS c Submitting the DNS form is enough d Clicking the confirmation link in the email 9 I want a refund. This is really frustrating! I was charged again for my subscription even though I canceled it weeks ago. I also tried to aaccess the account, but the system kept giving me an error. Now I’ve been double charged. What contact reason should be selected? a Refunds b General Information c Subscription cancellation d Portal issue 10 Hi, I just moved and need to update my mailing address and phone number in my account. I tried doing it through the portal but couldn’t find the option. Can you help me update it? What contact reason should be selected? a Account Access b Account Issue c Portal issue d Account Maintenance

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Refresher

Test

À propos de cette activité

Créé par

Téléchargez la version pour jouer sur papier

Top Jeux

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RefresherVersion en ligne

par Brittany Lewis

A customer reaches out reporting that their RYZE Superfoods bag arrived torn, and they mention they purchased it from our website. You’re filling out the CAF form to report the issue.

What two pieces of information must be included when escalating an Amazon order to our AMZ team?

What should you do if the customer cannot provide an Amazon Order ID?

Which macro should be used to obtain customer details for Amazon order verification?

What should you select if the issue is not related to a product or the product is unclear?

What should happen if a customer reports an incomplete order but doesn’t specify the product?

Which macros should be used for customer data deletion or marketing opt-out requests?

What triggers the start of processing a customer’s data deletion request?

I want a refund. This is really frustrating! I was charged again for my subscription even though I canceled it weeks ago. I also tried to aaccess the account, but the system kept giving me an error. Now I’ve been double charged. What contact reason should be selected?

Hi, I just moved and need to update my mailing address and phone number in my account. I tried doing it through the portal but couldn’t find the option. Can you help me update it? What contact reason should be selected?